3CX Live Chat Review 2022: The Best WordPress Live Chat Plugin?

Affiliate disclosure: In full transparency – some of the links on our website are affiliate links, if you use them to make a purchase we will earn a commission at no additional cost for you (none whatsoever!).

9
Customer Support
8
Pricing
9
Features
9
Ease of use
9
Responding to Chats
9
Mobile Apps
8
Managing Users

Pros

  • Compatible with Android, iOS, and Windows desktop/mobile devices, plus browser-based Web Client
  • Free forever for up to 10 users
  • Robust 3rd party integrations included with subscriptions such as Salesforce, Zoho, Zendesk, HubSpot, etc.
  • Ability to switch a live chat into a live audio or video call in just one click”
  • Easy Facebook messaging and business SMS integration

Cons

  • Direct customer support will cost your business $75 for each ticket.

3CX is all about seamless customer communication, improving your lead count, engaging your consumers, simple integration, and effortlessly bridging the gap between the audience and the brand.

Rating
Price:$ 0

Looking for an Unbiased 3CX Live Chat Review? Don’t Worry I got you covered.

This article will analyze the 3CX Live Chat Review. Businesses ultimately realized that customer assistance is a vital component of the customer experience; consequently, the channels via which customer support is provided improved substantially.

So, without further ado, let’s examine the several advantages of the 3CX live chat plugin for WordPress. However, before we begin, let’s define what live chat for WordPress genuinely is.

What Is Live Chat For WordPress

If you’re a digital company hell-bent on providing your clients with a more easy and efficient method of connecting, using 3CX Live Chat is then a no-brainer.

The plugin easily integrates with your WordPress website, as described in the next section, and enables you to chat with your audience in real-time to answer their questions.

In general, live chat software is ideal for all organizations since it enables them to get up close and personal with their audience, identify the issues they’re experiencing, and resolve them to increase brand loyalty, credibility, and satisfaction scores.

3CX Live Chat review

Even if there are dozens of plugins to choose from, I’ll recommend the best one (3CX) so you can get started immediately. Below are some of the most impressive features of this plugin:

  • Through 3CX communications solution, you can easily switch from online chat to call (or video call) when live chat isn’t enough to resolve an issue or you want to close a sale.
  • Live chats can also be answered from 3CX mobile or desktop Apps (iOS or Android).
  • Chats can be assigned to a particular agent or a group of agents can answer them. 
  • The same interface can be used to reply to both live chat and Facebook messages

In addition, 3CX has more than 1.9 million downloads worldwide, and the full communications program and 3CX FREE is available without any subscription fees.

Now that you have a fantastic live chat plugin for WordPress, let’s return to the subject at hand.

The Importance Of A Live Chat Plugin

Live chat capability is crucial in today’s market, and given that every brand is competing to provide the best customer experience to their audience, you must have live chat to stand out.

Aside from being a fun feature, live chat provides businesses with a number of substantial and indispensable benefits. Live chat, for instance, develops a culture of interactions and involvement and distinguishes a business.

. Your brand’s customer experience will be greatly enhanced by this feature. However, live chat provides you with the following benefits beyond that:

  1. This WordPress conversion plugin increases customer engagement.
  2. Enhances the customer experience
  3. Acquires and onboards customers
  4. Create a relationship between your agents and your customers
  5. Your customers will spend less time repeating themselves
  6. Boosts the productivity of your customer service team
  7. Support available 24/7
  8. Enhance your competitive edge

Considering the aforementioned benefits, I am certain that the majority of the entrepreneurial audience is eager to get their hands on this plugin, so here is everything they need to know to acquire it for their company.

What Is 3CX All About? 

3CX is all about seamless customer communication, improving your lead count, engaging your consumers, simple integration, and effortlessly bridging the gap between the audience and the brand.

Consider a consumer who needs rapid access to your brand for support with a product or service he recently purchased.

The plugin will play a crucial part in linking this user to your sales representative, customer service representative, or whoever is responsible for managing such complaints.

Moreover, if the internal staff is unable to resolve a customer’s question via chat, the plugin provides efficient assistance for initiating an audio or video call with the customer to address his/her concern in greater depth.

In addition, the configuration and installation of this excellent plugin elevate the integration procedure to an entirely new level. 

An Overview of the Features of 3CX Live Chat

In 2019, 3CX acquired the previous WP Live Chat Support plugin and it is now 3CX Live Chat.

The plugin lets you embed an unlimited number of chats on your WordPress website, which is relatively uncommon in the live chat industry. One of the things that most distinguishes 3CX Live Chat from other live chat providers is the ability to convert a live chat into a call or video chat with the full 3CX service and it comes at absolutely no cost. The customer can click on the call option directly from the chat box, and the call will be placed through the web, resulting in no additional charges. it comes at absolutely no cost. The customer can click on the call option directly from the chat

You will also have a great deal of flexibility in how you communicate with your customers. For instance, if you use Facebook messages or business SMS, you may include them into your live chat system so that you can centralize all of your communication channels through one single interface.

There are additional options allowing agents to be assigned to various groups and incoming chats to be directed to particular agents or groups.

There are also several smaller options, such as the ability to customize the appearance of your chat box and choose which pages to display it on. It also has some useful features, such as automatically populating the chat details with the information of a logged-in WordPress user.

OTHER CHAT FEATURES

  • Fully customizable chat box
  • Full anonymity for your visitors
  • Create custom offline message forms & store messages offline
  • Access historical live chat records
  • View missed live chats
  • Chats sent and received at lightning fast speed via 3CX Live Chat Servers
  • Compatible with all caching plugins (live chat window loaded via Ajax)
  • Enable/Disable sound when a new live chat message is received
  • Ban visitors from chatting to you based on IP Address
  • Quick responses (insert a predefined response to your live chat box)
  • Customer satisfaction ratings for each chat session
  • Add your company logo to the live chat window
  • Add your photo to the live chat window
  • Include/exclude the live chat from appearing on certain pages
  • Choose when to accept chats

Hands-On With 3CX Live Chat

It’s time to try out the 3CX Live Chat plugin, and I will show you what it’s like to use it.

1. Completing The Basic Setup

The 3CX lice chat plugin is easy to set up depending on how you want to use it. Once you download the free plugin from WordPress.org and turn it on, it will start a setup wizard that will help you set up some important basics.

3CX Live Chat Review Completing The Basic Setup

In order to make advantage of the iOS and Android chat apps, 3CX will host your chat server for you (or, more technical users can install 3CX on-premise). Using this feature, you can also make a phone call during a live chat session. For the first year, the phone/video feature is free, but the live chat service is not. Even so, the setup here is a bit more involved because 3CX requires some more work.

The WordPress plugin is all you need to self-host your chat system. As a result, you can only respond to live chats from your WordPress dashboard, and you won’t have access to any of the app’s features. In less than five minutes, you’ll be up and running and ready to go.

So I’m going to use the 3CX service (which, again, is free forever for the live chat features and offers you free access to phone/video conversations for the first year) to show you all of the features.

 

3cx Live Chat plugins

Next, you can choose how to configure your chat:

And then finally you can configure the design of the chat box to make it match your website:

  1. Follow this guide on setting up a hosted instance of 3CX.
  2. Follow this guide on installing live chat.

Next, you can choose how to set up your chat:

Finally, you can make the chatbox match the design of your website:

That’s all there is to it! The live chat box should now appear in the bottom-right corner of your site:

2. Configuring More Advanced Settings

After completing the setup procedure, you’ll have access to a more thorough settings section via Live Chat > Settings.

This section provides a great deal of information, which is useful for configuring the live chat to your specifications. Here are some of the many alternatives available:

  • A person’s name and email will automatically be filled in if they are logged into WordPress.
  • Mobile devices can be disabled from interacting with live chat.
  • Several pages/contents can be disabled from having live chat.
  • Offline messages can be controlled.
  • Establishing live chat operating hours.
  • GDPR support has been added.
  • There are plenty more.

3. Responding to Chats

Whether you use 3CX or just your WordPress site will determine how you respond to chats. 3CX, however, offers several options:

Responding to Chats 3x live chat

  • You can manage chats and voice/video calls from your browser using this web app (outside your WordPress dashboard) on your hosted 3CX instance
  • Android and iOS apps
  • A desktop application for Windows

4. Web Client

The 3CX Web Client is easy to use and combines all the features you need to efficiently communicate, collaborate and connect with colleagues, partners and customers, straight from your browser or from the native Windows and macOS desktop app. From this one interface, you can easily make calls, view the status of colleagues, hold a video conference, and communicate with customers via voice, live chat, Facebook messaging and SMS/ MMS.

  1. Go to the “Your User Account on your New 3CX System” email.
  2. Click on your web client URL, e.g. https://mycompany.3cx.com/webclient/
  3. Log in using the credentials in your email or with your Google or Microsoft 365 account.

If you’ve lost your Welcome Email you can have it re-sent via the smartphone app (iOS or Android).

5. Mobile Apps

Chats can be answered on the go using mobile apps. Installation is simple – you just have to download the app, then scan the QR code from the web client.

You’ll then be able to manage your chats on the go (and your phone calls – more on that later).

3CX Live Chat Review mobile app

6. Elevating Live Chats to Call or Video

As I indicated previously, one of the unique features is the ability to integrate the 3CX Phone System, allowing you to convert a live chat into a call or video chat. This is free for the first year but must be purchased thereafter.

Using the top buttons, your visitors will be able to do so immediately from the chat window.

3x live chat Elevating Live Chats to Call or Video

Then, agents will be able to respond immediately from the online application or the mobile applications.

This is quite cool because it allows you to begin a call or video chat quickly using only your Internet connection and without requiring visitors to install the software (visitors just need to give their web browser access to their microphone and camera).

3CX Live Chat Pricing

The 3CX Live Chat plugin is free for an unlimited number of chats, which is quite generous in the WordPress live chat area. 

If you utilize the 3CX channel (which gives you access to the mobile/desktop apps and phone/video calls), the live chat option is also available for free forever.

3CX Live Chat Pricing

3CX StartUP is free and elevating the calls is also free. There is always a free version of 3CX available for free and at the moment they are switching from Standard 4SC being free to another offering called 3CX FREE. 

Quick Links:

Final Thoughts on 3CX Live Chat Review 2022

Overall, 3CX Live Chat is one of the most adaptable live chat solutions for WordPress that I have tried. In contrast to SaaS tools, you receive your own hosted instance. Or, you can host it yourself on-site or in the cloud.

This allows for a great deal of freedom and ownership, as well as advanced capabilities such as upgrading live chat sessions to phone or call.

3CX really provides you with your own communications server, which contributes to a portion of this complexity.

However, the developer could make things easier for WordPress users by offering clearer instructions in the WordPress setup wizard or by at least providing a link to a help document that demonstrates the beginning-to-end process of getting the plugin to function.

Having said that, the setup procedure is not very complicated, and once I understood what was going on, I had it operational within half an hour.

Overall, if you desire extra flexibility and support for phone and video chats, you should investigate 3CX Live Chat. 

Andy Thompson

Andy Thompson has been a freelance writer for a long while. She is a senior SEO and content marketing analyst at Digiexe, a digital marketing marketing agency specializing in content and data-driven SEO. She has more than seven years of experience in digital marketing & affiliate marketing too. She likes sharing her knowledge in a wide range of domains ranging from ecommerce, startups, social media marketing, make money online, affiliate marketing to human capital management, and much more. She has been writing for several authoritative SEO, Make Money Online & digital marketing blogs like : ImageStation, Newsmartwave, & Experthoot

Leave a Comment