Are you looking for 800.com Review 2023, This article is for you
You need a phone number for your business, but you don’t want to use your personal number.
Using your personal number for business can lead to a lot of problems down the road. You may miss important calls, or worse, someone could steal your identity.
800.com offers virtual business phone number solutions that are perfect for any business. With 800.com service, you can get a local or toll-free number for your business that will forward to any phone you choose. Plus, they have a wide variety of features that will help you manage your calls like a pro.
Table of Contents
What Is 800.com?
800.com offers local and toll-free random, bespoke, and vanity phone numbers for businesses. Subscriptions to its virtual phone number service include several companies calling capabilities, such as call recording, extensions, and voicemail.
Reviews of 800.com indicate that customer service is prompt and the user interface is intuitive. Monthly plans begin at $25 with yearly billing.
800.com is ideal for sole proprietors and small organizations seeking an inexpensive, user-friendly virtual toll-free phone number with basic business calling capabilities.
800.com is one of the top virtual business phone number services for sole proprietors and small to medium-sized organizations (SMBs) desiring one or more toll-free numbers.
You may choose the Personal unlimited or metered plan for a single user and route calls to many devices. Upgrade to the Unlimited plan to have free calling minutes, or choose the Pro version to add up to 1,000 extensions, five toll-free lines, and 5,000 minutes for your team to share.
Major Features and Benefits of 800.com
Here are the features of 800.com:
1. Keyword Spotting:
Create a 600-character text reply automatically when a client sends a message containing a specific term. You may use this feature to provide information, such as your company or technical support hours.
Utilize keyword spotting in your marketing materials, for instance, by instructing your audience to text SPRING PROMO to your number and get an instantaneous reply with the discount code.
2. Call Analytics:
Utilize your web portal to access information on your 800.com phone numbers, including campaign-specific tracking numbers, your business line, and forwarded phone numbers.
The related charts and data are easily readable and may be exported to Google Sheets or Microsoft Excel through a comma-separated values (CSV) file.
3. Mass Texting Campaigns:
You may use SMS text campaigns for marketing or informative reasons to distribute a message to several recipients swiftly.
All 800.com plans include texting credits: 50 for Personal, 500 for Unlimited, and 1,000 for Professional. After delivering the first text, recipients get instructions for opting out of your SMS campaign.
Send customized text messages to your contacts by retrieving their first or last names from your contact list. Text containing a picture (a multimedia message or MMS text) requires two credits.
Text messages in bulk may include 600 characters and emojis—additional credits over your plan’s maximum cost of 4 cents each.
4. Custom Auto-replies:
If you miss a text message during or after work hours, you may send the sender an automated text message. This is comparable to the rapid response function provided by Grasshopper, a leading distributor of virtual phone numbers alongside 800.com.
Your 600-character messages are auto-replies for office hours or general auto-replies. Office hour answers are sent when you miss a call during regular business hours, while general auto-replies are sent after office hours, holidays, and weekends.
5. Call Routing:
800.com offers call routing alternatives for individuals and groups. Each phone line and extension may be configured to route calls according to a schedule or predefined list of numbers.
In addition, 800.com enables call weighting distribution, allowing you to assign a more prominent call volume to individual staff.
6. Campaign Attribution:
Use a dynamic phone number for your website and digital marketing to monitor performance across many platforms. Configure a single campaign for each toll-free number, then watch individual users or events. 800.com tallies every phone number click associated with a particular channel, such as a Facebook advertisement.
You may also trace people and the activities they performed on your website before hitting your phone number. Utilize call analytics to identify which commercials, landing pages, or social postings generate the most calls for your sales or fundraising initiatives.
Using the second phone number and voicemail box provided by an 800.com contract, you may keep your business or fundraising calls distinct from your calls.
Screen calls using a softphone application and sends fax by adding a document (DOC or DOCX) or a portable file (PDF).
Three virtual phone number service subscriptions are offered by 800.com. Two versions are restricted to individual usage, and calls cannot be routed to numerous receivers.
The third option includes an infinite number of extensions, enabling you to link your whole workforce to the phone system. All plans offer identical functionality but differing text, minute, and bulk messaging restrictions.
They accept American Express, Visa, MasterCard, and Discover with a U.S. or Canadian billing address. Additionally, other payment ways are being developed.
800.com Pros & Cons:
FAQs On 800.com Review
What are the customer service hours of operation at 800.com?
Their customer care hours are Monday through Friday, 8 AM to 12 AM (Eastern Time), and Saturday and Sunday, 10 AM to 8 PM (Eastern Time). Holiday schedules vary.
Will 800.com sell or share my information with others?
Your information will not be shared with anybody. They limit access to your sensitive information and encrypt your sensitive personal data to secure it.
Can I request a specific (vanity) number to 800.com?
Yes, vanity numbers may be requested by contacting customer support. 800-800-4321. The one-time activation price for toll-free vanity numbers is $ 35.00. Please be warned that toll-free numbers are subject to availability and that vanity numbers' ordering and configuration procedure may take between 3 and 5 days.
Can I have multiple numbers on the same 800.com account?
Yes, you may add new numbers to your 800.com account at any time by going in and buying an unknown number.
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Conclusion: 800.com Review 2023
800.com is a cost-effective option for sole proprietors, small enterprises, and nonprofits seeking one or more toll-free numbers.
While it lacks a complete set of UCaaS services, it is a dependable alternative for forwarding business calls to your PC or smartphone and supports bulk SMS campaigns.
800.com provides options to examine each tracking number, including the number of first-time callers, so that you may monitor and enhance your outreach activities. Overall, 800.com customers are pleased with the service’s adaptability.