FeedbackFive Review 2019: Feedback Software For Amazon Sellers (Must Try)

Review
Summary
  • Review
  • Summary

9

Customer Support

9

Training Materials

9

Premium Products

8

Ease Of Use

9

Pricing

8

Features

Pros

  • Automate Your Feedback Solicitation
  • Ask at the Right Time, Every Time
  • Request Amazon Product Reviews
  • Convert Feedback into New Revenue
  • Analyze Metrics
  • Intelligent, Innovative Dashboards

Cons

  • A Little Bit Expensive
  • Not appealing e-mail templates

FeedbackFive is a comment management tool, as well as a marketing tool for Amazon marketers, that allows them to quickly gather feedback and quality comments. The tool is designed to help Amazon dealers understand how to improve their services and the quality of their products.

In other words, FeedbackFive allows users to control opinions and feedback about Amazon products and stores. This product helps them to improve their feedback ratings. Therefore, this tool is used to improve the marketing of your store on the Amazon platform.

In addition, the tool is hosted in the cloud, is easy to use, inexpensive and requires almost no maintenance or upgrades.

Amazon sellers can request reviews and comments and even track or manage their comments using FeedbackFive. Hundreds and thousands of Amazon marketers use this tool to their advantage.

FeedbackFive Review 2019: Feedback Software For Sellers (Free-Trial)

FeedFive Review- Free Trial

Features Overview of FeedbackFive

  • Submit a review request after the comments
  • Integration of the request for removal and removal of comments
  • Invoice management for several online shop accounts.
  • Unlimited campaigns
  • SKU e-mail and specific campaigns
  • Create unique personalized email campaigns
  • A complete history of unlimited sales
  • Send up to 5 different emails per order
  • Automate the request for comments
  • Adjust the time settings
  • Manage comments about Amazon products
  • Convert comments to revenue
  • Party buyers
  • Receive notifications
  • Follow the negative comments
  • Real-time audit tracking
  • product management
  • Optimization of the conversion

FeedbackFive Features (Detailed Overview)

The main reason that more and more Amazon vendors choose FeedbackFive lies in their various service-specific features, including the ability to track the activity of various Amazon products.

The main function of FeedbackFive is to request comments from your previous customers. So that the tool does not manually send the request emails to each of your buyers, you can automatically send comment emails to your potential buyers as needed.

In addition, the tool helps you determine when to send query emails. You can also set up regular email campaigns for your specific services and products.

FeedFive Additional Features

In addition, the tool also focuses on managing negative comments. As a vendor at Amazon, you can encourage your buyers to proactively address negative comments and opinions. This is important because it is very important to be able to handle the complaints of the buyers in order to convert them from satisfied buyers to satisfied customers.

FeedbackFive will help you in this scenario as it will inform you in this case about negative comments and revisions. The tool provides the ability to configure warnings for negative reviews of some of your products.

On the other hand, if you want to track your commentary activity on specific products, flagship products, or top-selling products, you can automatically track ASIN (Amazon Standard Identification Numbers) and your choice. Here are the features listed below:

Quick Links:

Automate your request for comments

A few seconds after you register, your FeedbackFive account launches and automatically asks for customer feedback. Depending on your preferences, you may tell FeedbackFive how often and for which products you should request feedback from Amazon. Set it up once and see how the comments are received.

Ask the right time every time

Thanks to FeedbackFive’s automatic query and time rules, it’s very easy to leave comments to your customers on Amazon. Adjust your time settings so that customers receive emails when they most likely open the message, click and leave comments.

Request feedback on Amazon products

In addition to the seller’s feedback, merchants can use FeedbackFive to request feedback on Amazon products. Providers can use our email campaigning feature to create custom request rules to customize topics and news for each of their products.

FeedFive Features

Convert comments to earning sources

Sellers with the most positive ratings tend to get the best results from Amazon. Take control of your online reputation and benefit from superior performance. Earn more money and win your competitors by maintaining an excellent Amazon seller rating.

Seller Reputation

In the traditional retail space, it can be a lot easier to establish your brand. When customers walk through the doors, they’ll immediately form opinions based on store organization, employees and, of course, the quality of the merchandise. In the online retail world, you’ll have to take an entirely different approach.

On a platform such as Amazon, where buyers can scroll from one seller to the next, having a stellar reputation is crucial. When customers can’t physically inspect a product or interact with you, they will be looking to see what others have said about their experience. When your business is bolstered by positive reviews, it can make a huge difference. Plus, when you make an effort to provide high quality products and service, you improve your relationship with Amazon, too!

Feedback

More than 90% of Amazon buyers fail to leave feedback — yet, the ones who had a negative experience will be more motivated to make their feelings known. When a product page has few reviews, with most of them being poor, you can believe that this will have an adverse effect on sales!

Positive feedback informs potential customers about your reliability as a merchant. It helps establish your business as one that is committed to quality and excellence. When negative comments arise, responding to them immediately shows that you care about your customers. Overall, you can’t overestimate the importance of feedback on how it impacts your eCommerce business.

II a. Feedback and the Buy Box

One of the most important ways to increase your sales on Amazon is to win the “Buy Box,” a section of the Amazon product detail page where items are highlighted, allowing customers to make an instant purchase of add the product to their cart. Basically, it means that your product will be showcased in that highly-coveted, highly visible spot on the product page.

Everyone selling on Amazon is trying to win the Buy Box which means you need to do everything you can to have an edge over the competition. Having a good amount of positive feedback can help grow brand awareness and improve your seller reputation which are key factors in helping you win that Buy Box!

II b. Feedback and Seller reputation

Above all else, Amazon cares about its customers. The quality of their shopping experience is the most important thing to the online retail giant. The best way to determine whether you’re meeting their high standards is by reviewing your feedback. When calculating its overall seller rating, Amazon looks at negative feedback frequency. This metric is used to track performance.

If a business fails to meet buyer expectations on an ongoing basis, this may impact their eligibility for the Buy Box as well as their status as an Amazon seller. At the very least, it may deter customers from making a purchase. Soliciting and receiving positive feedback is essential to the health of your business.

II c. Managing Feedback – Responding to Negative Feedback

Scheduling time to read through product reviews on a regular basis is a good practice for your business. Not only will this give you an idea of how your products are performing, but you’ll also be able to identify and address any potential problems as soon as they arise.

It’s never pleasant to hear that someone had a bad experience. Rather than let that get you down, use it as an opportunity to provide exceptional customer service. By responding promptly and offering to make right, you let your buyers (and Amazon) know that you are an engaged and proactive seller.

 

Then, double down your efforts to solicit feedback since one negative review will be drowned out by many positive ones. This is the best way to prevent a few bad experiences from having a high impact on your overall feedback score.

 

II d. Amazon.com TOS on Feedback

 

Customers who want to review products, answer questions or provide other content on the site, must adhere to Amazon’s Community Guidelines. They are required to have used a valid credit or debit card to make a minimum purchase of $50 in the past twelve months in order to participate and must follow basic rules such as avoiding profanity and not compromising the privacy of others.

III. Product Reviews

What separates seller feedback from product reviews? While these terms can be confusing, especially if you’re new to Amazon, there is a big difference between the two. Seller feedback is all about how you performed as a business, whereas product reviews are about the actual product.

III a. Product Reviews and Visibility on Amazon

We all look at product reviews before buying something online. In fact, if there are no reviews, you might not go through with the purchase at all. We’re not able to hold, inspect or feel a product that’s being sold virtually, so we really rely on other customers to let us know what to expect.

Good or bad, product reviews will have a huge impact on potential buyers. Factors that can influence customer satisfaction include packaging, speed or shipping and ease of use. If they receive a product and it’s different than they expected or they don’t understand how to use it, they may prematurely complain about it when, really, all they needed was additional information.

Due to the high visibility of product reviews, it’s incredibly important to be proactive not only in addressing potential problems but also your solicitation efforts. Again, one or two negative comments won’t have much impact if you’ve received many favorable ones.

FeedbackFive Pricing Overview

FeedbackFive gives the Amazon sellers numerous enterprise and SMB pricing options to meet their diverse business requirements. Here are the plans offered by FeedbackFive along with their prices. You can choose the best suitable plan as per your business requirements.

FeedFive Review- Pricing

Free

  • 1 store
  • 1 user
  • 2 ASINs to track
  • 3 campaigns
  • 50 emails per month

Basic – $9.99 per month 

  • 1 store
  • Unlimited users
  • 2 ASINs to track
  • 3 campaigns
  • 250 emails per month

Pro – $29.99 per month

  • 2 stores
  • Unlimited users
  • 5 ASINs to track
  • 10 campaigns
  • 1500 emails per month
  • $10 for every additional store
  • $0.0075 per additional email

Enterprise – $59.99 per month

  • 5 stores
  • Unlimited users
  • 10 ASINs to track
  • Unlimited campaigns
  • 1,000,000 emails per month
  • $10 for every additional store
  • $0.0075 per additional email

What Famous Amazon Sellers Have To Say About FeedbackFive:

Wow! Not only did the number of our favorable Feedbacks on Amazon double in the past 90 days…. customers are now writing glowing little essays! This is a no-effort advertising bonanza for only $9.99 a month! I hemmed and hawed for two months before subscribing to FeedbackFive. Duh… had I only known!! And, oh yes…. customers are now emailing or telephoning their concerns instead of venting negative feedback on Amazon. Thank you FeedbackFive!

Bill R

We [tried] FeedbackFive because we were looking for ways to boost our feedback. We started out with a free account. We decided that was all we needed. As we started using it our feedback started to increase dramatically and [as a] result so did our sales. We were no longer able to just use the free account – we needed to upgrade to keep up with the number of orders we were receiving. FeedbackFive has been a great asset to our company.

Nate R

Before [I started using FeedbackFive] I was not getting very many feedback responses from my customers…[I]f they took the time to give it, it was often negative or neutral. Nothing makes a customer respond quicker than a bad experience. [Now with FeedBackFive] my response rate is way up and my ratings are great….With Amazon penalizing us for neutral and negative feedback…none of us wants a customer to be unhappy. This tool has provided an important way to capture more of the positive feedback that would otherwise be lost. [FeedbackFive is] very important and valuable addition to help manage your Amazon account.

Kathy P

Pros and Cons of the FeedbackFive Feedback Management Tool

Every Amazon retailer has different requirements. Therefore, a tool is needed that can be adapted to its size. Although FeedbackFive meets all expectations, there are some shortcomings that make this tool like any other application.

Pros:

  • Free trial offer
  • Easy to save and start
  • Several channels available
  • An excellent tool to track and track buyers.

Cons:

  • Not appealing e-mail templates
  • You must provide credit cards, even if you use the “free” version

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Conclusion: FeedbackFive Review 2019: Feedback Software For Amazon Sellers (Must Try)

As mentioned above, each company uses a different approach and has different needs. Therefore, a tool is needed that can be adapted to the industry in which it is located. Therefore, it is not possible for a platform to provide an ideal, ready-to-use tool.

FeedbackFive is an excellent tool for Amazon resellers because it helps them to manage opinions and feedback from customers. This can help you to automate the application process. It’s a tool for anyone looking to launch complete email campaigns and earn profits.

 

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About Aman Jha

Aman Jha is a digital marketing author, speaker, and consultant. He is a sucker for fine words and blogs about digital marketing and startups at maxzob.com. You can reach out to him at: [email protected]

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