Looking for an unbiased Gorgias review, you are at the right place.
Your ecommerce store is growing, and with that growth comes an increase in customer support tickets. You need a help desk that can scale with you and help you manage all of your customer service in one place.
Managing customer support can be difficult and time-consuming. You need to juggle multiple channels (email, live chat, phone, Facebook, Instagram) and tickets can easily get lost in the shuffle.
Gorgias is the solution you’re looking for. Our all-in-one help desk allows your team to manage all of your customer service in one place. We enjoy a high 4.8 rating on the Shopify app store because we make it easy for you to get started and provide excellent onboarding and support experiences.
In this post, We’ve featured Gorgias Review which includes detailed insights of its features & benefits, pricing, functionality, pros & cons and much more.
So let’s get started here…
Table of Contents
In-Depth Gorgias Review : Gorgias ‑ Live Chat & Helpdesk
Gorgias is a customer service platform where you can manage your customer support in one place. Customers can contact you on multiple channels. You can also collect customer service messages from all channels (email, live chat, phone, etc.) to help you optimize your support tickets.
Gorgias’s simple mission is to help you deliver independent e-commerce products with outstanding customer service. It allows your agents to focus on being productive that advises customers rather than responding to repeated emails throughout the day.
Gorgias strives to free up its employees’ time to focus on cash-generating activities by automatically answering basic customer questions. Not only that, Gorgias also monitors the impact of customer service at the sales level. With this information, you can ensure that your customer engagement becomes part of a profitable sales strategy.
Gorgias Chrome Extension
Gorgias is an awesome free Chrome extension that lets you create custom templates that can be used in any email application, with the ability to customize predefined outgoing messages on behalf of the recipient.
For example, if you want to answer a customer service question, you can create a template that says “Hello [sender’s name], thank you for contacting our technical support” and adds it to the message with a simple shortcut.
Other variables include the sender’s name, email address, and content. It would be nice to see options such as the current day, date and time available on the menu. I hope they are included in the update.
The Chrome Extension of Gorgias can
- Create your own templates
- Create variables
- Search and insert shortcuts
- Share templates with your team
Although Gorgias is already a pure tool for personal use, its paid version for groups is meaningful. By working with a team, you can automatically share these templates with colleagues for uniform messages.
How to use Gorgias?
Gorgias is definitely a powerful tool for automatic text distribution for Gmail and LinkedIn. The choice of options is good and allows you to create HTML shortcut templates from keywords with a simple graphical interface.
When you spend most of your daily projects responding to emails, you can effectively use your answers to pre-use responses or instant text messages. If you use Gmail, Facebook, or LinkedIn to work, there’s a free Chrome extension called Gorgias to make your work easier.
This free add-on provides Gmail with some basic templates, such as greetings, termination/subscription, with quick insertion options for yours. Use a few shortcuts via email to fill in emails from people who work as professionals. You can look at the email templates you can create with Gorgias to simplify the flow of your project. Once the extension is installed, just enter the link and press Tab. This automatically inserts the defined text into the template.
Aim Of Gorgias
In their mission statement, they clearly mentioned that they want to help those independent e-commerce brands so they can provide better customer service to their consumers. It helps them focus the support team on becoming sales associates who can advise their customers and provide better options instead of answering repetitive emails all day long.
It helps you by freeing the time which you waste on replying to those emails and lets you focus on those activities which can generate more money. It replies basic customer questions automatically instead of you or your team. These things impact your sales rates and that is why they also track the impact of your customer service on your revenue.
All these things can help you increase your sales and your customer’s satisfaction level will surely increase as well. They also claim that it can increase your productivity by 40% which is really awesome.
It is a very versatile and adaptable platform because it works with over 20 plugins and it has the highest reviews on Shopify and Magento. This platform can help solve problems of other platforms and the list of plugins it is integrated with:
- Facebook Comments
- Facebook Messenger
- Live Chat
and they are adding more and more applications on a regular basis. They are also providing you a mobile application so that you can provide customer service instantly to your customers. It also supports multiple brands.
The Helpdesk Built for Magento Stores
Enhance support for your Magento store and turn it into a profit center
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like “Where is my order?” By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Support and revenue statistics
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.
Pricing Plans Offered By Gorgias
They offer two different sets of plans one is having a yearly subscription and another is having a monthly subscription. The only difference is that once you take the yearly subscription then you can’t cancel it before the timing period expires and monthly, you can cancel the subscription in a month.
In both, you have to pay monthly. The best part about it is that they also have a free version and also you can get a demo any time you want. In the yearly subscription, you will also get a discount of two months meaning you don’t have to pay for two months. These are the plans of Gorgias:
- Pay $50/month (billed annually)
- Unlimited Users
- 350 tickets/month
- $25 for each extra 100 tickets
- Pay $250/month (billed annually)
- Unlimited Users
- 2000 tickets/month
- $23 for each extra 100 tickets
- Pay $625/month (billed annually)
- Unlimited Users
- 6000 tickets/month
- $14 for each extra 100 tickets
- It is a custom made plan and to know the price you need to contact the team of Gorgias
- Unlimited Users
- Custom tickets numbers
- Dedicated automation specialist
The best part about it is that you have to pay for only those tickets that you respond to via Gorgias which means you don’t have to pay for every ticket you receive. In every plan, you will get the same features mentioned above.
Basically, this is a website for customer support services so as expected the customer support provided by Gorgias to their users is also extraordinary. It has the highest rating of 4.8 on the Shopify app store where customers have given many positive reviews about it. It is really easy to use and also provides video support which helps teams to get started. Here is the customer testimonials from TrustPilot.
They offer 24/7 customer support to their users via live chat and it also has extensive support documentation on their website. You can also get trained personally by them and you can also talk to them through online live chat and webinars.
Who Should Consider Using Gorgias?
People who are using e-commerce websites to sell their products and want to maintain good relationships with their customers should consider using Gorgias. It is really hard to reply to consumer’s queries on a daily basis and every query is having the same type of questions. It can waste a lot of time of yours and your support team.
Gorgias helps you by saving your time because it replies to those same queries automatically on a daily basis and forwards those queries to the support team which requires human interaction. In this way, you can focus your time on generating more money related ideas instead of replying to those same emails. Your support team can also help quickly to those customers who require immediate attention and in this way, your website’s customer satisfaction score will rise up.
FAQ’s on Gorgias Review
Does Gorgias have a knowledge base?
You are able to increase the strength of HelpDocs by integrating Gorgias with other services. This might be for your internal team or for your knowledge base itself.
Is Gorgias a CRM?
Gorgias is a customer relationship management (CRM) platform designed specifically for e-commerce companies. This platform enables your customer care staff to manage all of your support and customer service in an one location. Gorgias is being used by the most successful Shopify stores to cut down on the amount of time it takes for the initial response to a ticket and to boost the effectiveness of their customer service teams.
What is gorgias helpdesk?
Gorgias is an e-commerce-specific platform for customer service. You can manage all of your customer care channels from one Gorgias dashboard: email/chat/phone/Messenger/Facebook/Instagram/SMS. With back-office data from Shopify, Magento, BigCommerce, ReCharge, and others, you can respond to customers in seconds.
How do I add gorgias to Shopify?
In Gorgias, go to Integrations -> Shopify. Click 'Add Shopify'. Once clicked, you will be redirected to the Shopify App store.
What is Gorgias and what are its top alternatives?
For e-commerce businesses, Gorgias creates a multi-channel helpdesk that is integrated with the back-end. Customers can access all of their support services in one spot, which saves time and money for businesses. It provides a single view of customers for customer service agents by connecting various corporate apps and communication channels. Gorgias is a component of a tech stack that focuses on customer service. Freshdesk, Zendesk, Helpscout, and Reamaze are all viable alternatives to Gorgias.
How many languages can Gorgias detect?
Gorgias can currently detect up to 54 languages in your support tickets.
What is a Gorgias Bot?
When an agent does not use Gorgias to respond to a client, Gorgias Bot is the one who sends the message to the customer.
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Conclusion : Gorgias Review ( Go For Gorgias Live Chat & Helpdesk App)
Gorgias’ goal is to specialize in one field and become an expert in that field. Gorgias is more than capable of meeting your requirements for a help desk if you run an online store that is either small or medium-sized and uses BigCommerce, Magento, or Shopify. It offers a good selection of apps that are compatible with it and a feature set that is reliable overall.
It helps you to optimize your customer service which is amazing. With the help of Gorgias, you can increase your sales. The automated specialist is the best feature of Gorgias because it automatically responds to your customer’s most frequently asked questions.
You should avoid Gorgias, however, if you are searching for anything that goes beyond the boundaries of an e-commerce platform.
Instead, you should look at more comprehensive options, such as small company Editors’ Choice winners, Freshdesk and Zoho Desk.
Small businesses can also afford it and make their customer support service better. As we all know that if a customer is satisfied then they will certainly buy more from you and recommend you to others. You will only find positive reviews of Gorgias on every website because it is only helpful to their users. Now the choice is yours, test it yourself and then purchase any plan.
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