Gorgias Vs. Freshdesk 2021 | Which Is The Best Customer Service Software? (#1 Choice)

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In this post, we have shared the Gorgias vs Freshdesk comparison. Here is a head-to-head comparison.

 

Gorgias

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Freshdesk

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Pricing $60/month $15/month
Best for

Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Someone who needs multi-channel communication methods to get friendly customer support

Features
  • Document Management
  • Inventory Management
  • Inventory Management
  • Email Integration
  • Customer DataBase
  • Customer DataBase
Pros/Advantags
  • Ticket Management
  • Free Trial
  • Service Desk (ITIL ITSM)
  • Alerts/Escalation
  • Seamless Integration
  • Free Plan
Cons
  • There's a lot of updates and it tends to interrupt the work
  • Support could be better
Ease of Use

Gorgias has a lot of integrated features that are great for business such as Shopify integration and a great CSAT system that is easy to use and understand.

With Freshdesk, you can handle queries from multiple communication channels like email, phone and social media from a single unified database.

Value For Money

Provides great value for money and more features than Freshdesk.

Freshdesk has every feature that goes with its plan. The free plan is a plus.

Customer Support

Amazing customer support with excellent ticketing and responses.

Customer support needs improvement in few areas.

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Having excellent customer service software has never been more essential than it is today. With more and more customers shopping online, it’s important to have a seamless customer experience across all channels.

Whether you have a brick-and-mortar store or an eCommerce store, or both, your brand should strive for excellent customer service to make sure your customers come back and buy again. 

Gorgias and Freshdesk are two helpdesks that can help you respond to customers quickly and efficiently, but which one is better?

That depends on your store and needs, so let’s look at the breakdown of benefits for these platforms. 

What is Gorgias?

Gorgias : Gorgias vs Freshdesk

Gorgias is a leading helpdesk for Shopify, Magento, and BigCommerce merchants, where retailers can manage all of their customer communication and tickets in one platform (email, social media, chat, SMS, phone).

It’s powered with machine learning to automate up to 25% of commonly asked questions and seamlessly integrates into your existing tech stack to deliver better customer support.

What is Freshdesk?

Freshdesk review home

Freshdesk is a cloud-based customer support service software focused on streamlining customer conversations, automating repetitive responses, and collaborating across your team.

One of the biggest differentiators between the two platforms is that Gorgias was developed with solely eCommerce stores in mind.

Gorgias vs Freshdesk: Comparison Between Features

Let’s take a closer look at how the two platforms are different;

1. Fit for online stores

Gorgias is built for Shopify, Magento, and BigCommerce merchants. You can customize the data you display and insert Shopify variables in macros, such as the tracking number or the order status.

You can also connect to as many stores as you want. Freshdesk does integrate with Shopify, but it has fewer options for taking action on orders. So if you’re looking for a helpdesk that integrates deeply with your existing eCommerce platform, then Gorgias is the right choice.

2. User interface

The interface of Gorgias is extremely user-friendly and is made to be a tool that helps your team move customer tickets quickly and easily. One of the first attributes that most users love about Gorgias is the straightforward user interface that makes it easy to execute in the shortest time possible. Freshdesk also has a clear dashboard but isn’t as seamlessly integrated with actions in eCommerce platforms.

Gorgias vs Freshdesk: Pricing Plans

Freshdesk pricing

Freshdesk’s pricing model is based on the amount of customer service agents using it on a monthly basis. It also varies depending on the features you need access to. Gorgias’ pricing is based on the number of customer tickets you receive.

Freshdesk review price

Gorgias pricing

So if you have part-time agents and/or want your entire team to be able to check tickets, then Gorgias is the cheaper option.

Gorgias pricing- freshdesk vs gorgias

Also, Freshdesk’s most basic plan doesn’t include automation, whereas that’s a core part of Gorgias’ offering in order to ensure your team can be efficient in their responses. 

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Gorgias vs FreshDesk 2021 Verdict: Who Wins The Battle?

Having excellent customer service software has never been more essential than it is today. With more and more customers shopping online, it’s important to have a seamless customer experience across all channels.

So if you’re looking for a helpdesk for your eCommerce store that has ease of use, is affordable, and integrates seamlessly with your eCommerce store and technology stack, then Gorgias is the option for you.

If you’re looking for a helpdesk for your eCommerce store that has ease-of-use, is affordable, and integrates seamlessly with your eCommerce store and technology stack, then Gorgias is the option for you.

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