Giving your customers simple, informed and fast responses has never been more important for driving sales and customer retention. And using the right customer service helpdesk can maximize the revenue of your eCommerce store.
Both Gorgias and Zendesk have features that can help you set up a more efficient customer service process, so it can be difficult to know which one is right for your store.
If you’re looking for an easy-to-use helpdesk for your Shopify, Magento, or BigCommerce store, Gorgias is likely the solution for you. But this article explores what each of these platforms has to offer so you can make an informed decision.
Gorgias vs. Zendesk 2021: Detailed Comparison
What is Gorgias?
Gorgias is a leading helpdesk for Shopify, Magento, and BigCommerce merchants, where retailers can manage all of their customer communication and tickets in one platform (email, social media, chat, SMS, phone).
It’s powered with machine learning to automate up to 25% of commonly asked questions and seamlessly integrates into your existing tech stack to deliver better customer support.
What is Zendesk?
Zendesk is a cloud-based software and engagement platform for customer service. They also offer multichannel support in one platform and response automation. One of the biggest differentiators between the two platforms is that Gorgias was developed with solely e-commerce stores in mind.
Here’s a further breakdown of how the two platforms are different;
Ease of use
Gorgias is much easier to use than Zendesk. One of the first attributes that most users love about Gorgias is the straightforward user interface that makes it easy to execute in the shortest time possible. Zendesk is also user-friendly, but it has a steeper learning curve than Gorgias.
2.Built for Ecommerce
If you own an eCommerce website, you will find more value using Gorgias than Zendesk because its features are specifically built for eCommerce stores. The idea behind Gorgias is to help merchants increase their conversions by handling queries from their customers effectively, promptly, and with a personalized touch.
3.Modifying customer orders
Gorgias has deep integrations with the main eCommerce platforms, meaning you can update and manage orders directly through Gorgias. You can also create orders, cancel orders, process refunds, issue invoices, and update shipping addresses.
Gorgias offers more value for money. Their payment is set up based on the number of customer tickets you have, whereas Zendesk prices based on how many users you have. It costs $60/month for Gorgias’ basic package, which gives you unlimited user access and 350 tickets. Zendesk charges $49/month per user, which can easily add up if you have multiple customer support agents on your team.
One of the core focuses for Gorgias is that it helps you turn your helpdesk into a profit center. This means all the features are optimized to help your customer service be more efficient and will help you focus on replying to customer questions that can lead to sales. Zendesk focuses on helping your customer agents work efficiently, but has less of an emphasis on driving conversions from your customer service conversations.
Gorgias Vs. Zendesk 2021 – Conclusion
we have come to the end of the article and both Gorgias and Zendesk have their Strenght and weakness, So if you’re looking for a helpdesk for your eCommerce store that has ease-of-use, is affordable, and integrates seamlessly with your technology stack, then Gorgias is the option for you. Get started with a 7-day free trial today.