CRM systems, or Customer Relation Management systems, are often considered to be business strategies and are now prevalently used in SEO (Search Engine Optimization) and in social media marketing.
CRM systems are used for a variety of purposes, including understanding a business’s customer base, attracting new customers, enhancing customer retention by creating better customer experiences and decreasing the cost of customer management.
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A good CRM system enables businesses to capitalise upon the possibilities that information bestows them with, and considering how important it is that businesses are able to effectively manage the information they’ve collected, it’s imperative that they possess an effective CRM.
A good CRM enables businesses to capture, manage and share information across different departments of their organisation. As many business managers will know from experience, this has traditionally posed problems because information doesn’t always travel easily between departments due to architectural and infrastructural differences.
CRM solutions are essential to good business practices because they enable businesses to effectively manage their customer relationships and that is very important in a crowded marketplace where consumers are seemingly forever on the lookout for better service standards.
Technological advances have aided CRM no end, especially in the field of consumer behaviour; moreover, now that social media networks are as popular as they are, CRM systems now offer businesses new and innovative ways to communicate with their current and future customer base with what is increasingly known as social CRM.
Social CRM is the name given to the addition of the social networking element that’s been added to traditional customer relationship management processes. It builds upon the framework provided by traditional CRM by connecting customer relationships from social media networking websites like Facebook and Twitter and adding them to the CRM process. This trend is increasingly known as SCRM, the abbreviation for Social Customer Relationship Management, or CRM 2.0.
Although SEO and social media marketing started as very different processes they have, like many aspects of the digital world, become somewhat intertwined over time. The importance of using SEO and social media marketing as tools of business promotion are increasingly well known and we have reached the point where it’s considered a mistake not to use these effective tools of business promotion to further a business’s interests.
SEO and social media marketing haven’t only proven effective promotional tools, because just as importantly, they’ve also proven to be cost effective tools. This has endeared them to businesses of all sizes because it’s enabled smaller businesses – which were traditionally at a disadvantage due to smaller marketing budgets – to level the playing field to a great extent.
Integration has become tantamount to success with regard to CRMs, SEO and social media marketing and you’ll find that most, if not all, CRMs now combine and incorporate CRM, SEO, social media and often collaborative tools into the one convenient program like that of Micronet, well known for its Micronet job costing software. Most programs are very cost effective, with some starting from $20 per month, plus there are a few free plans available which represent a great way to try out a CRM solution before buying and implementing it.
Some programs are better than others with regard to SEO and social media integration, so if you’re the owner or manager of a small business and regularly interact with your customer base on websites like Facebook and Twitter, read several CRM reviews and keep your eyes peeled for multi-faceted applications that seamlessly combine and integrate CRM with SEO and social media.