Gorgias lets you automate repetitive support tasks, have all inboxes from different marketing channels in one place, and collaborate with other agents on your team to resolve some of the complex customer queries that require more than one person.
UVdesk is another popular customer support application that you can integrate into your Shopify store. It is an application that you can use to automate responses and integrate messages.
Zendesk is a Shopify customer support application that can be integrated into websites to improve the response time and quality of feedback that support agents give to customers.
If you own a Shopify store, one of the core activities you will engage in is customer support. Customer support is one of the major pillars for any eCommerce store, and it has a massive impact on conversions.
According to a study done by Microsoft, 90% of Americans use customer support as a factor in determining whether or not to do business with a company.
In recent years, customer support has been made easier with apps that can help teams respond to customer queries quickly and effectively.
In this article, we’ll look at the top 5 Shopify customer support apps you can choose from if you want to improve your customer support scores.
Best & Popular Shopify Customer Support Apps To Boost Sales
Let’s dive in!
Gorgias is one of the most popular eCommerce Shopify customer support apps and is used by over 20,000 agents daily.
When integrated with your Shopify store, this application lets you automate repetitive support tasks, have all inboxes from different marketing channels in one place, and collaborate with other agents on your team to resolve some of the complex customer queries that require more than one person.
Like their mission states, Gorgias as a platform focuses on helping independent eCommerce brands provide outstanding customer service to their consumers.
If you are looking for a reliable customer support application for your Shopify store, you surely won’t be disappointed with Gorgias.
Gorgias has four pricing plans that you can select based on the number of tickets you expect to handle per month. You most likely have an idea of the number of messages you get on all your marketing channels in a month.
So, choose a plan that gives a slightly higher number of tickets you get on all your platforms in previous months.
The four pricing plans that Gorgias has to include Basic ($60/month), Pro ($300/month), Advanced ($750/month), and Enterprise. If you choose to subscribe for a year, these plans’ prices will drop to $50, $250, and $625, respectively.
Unlike other customer support platforms, Gorgias doesn’t charge per agent, making it an ideal platform for eCommerce websites that use several agents to do their support.
UVdesk is another popular customer support application that you can integrate into your Shopify store. It is an application that you can use to automate responses and integrate messages from the various platforms you use for marketing.
This support app lets you combine messages from social platforms, Mail, and marketplaces like eBay and Amazon.
Some of the significant features of UVdesk include the following;
UVdesk will automatically categorize tickets based on the stage they have reached, making it easy for the agents to follow up. Some of the categories that these tickets will fall into include; New, Assigned, Unassigned, Unanswered, Starred, MyTickets, trashed, etc.
Integration of messages from different apps
While running Ad campaigns on multiple platforms, UVdesk will help you bring customer responses in one place, which will help you respond promptly. Besides social platforms and Mail, they also support the integration of marketplace feedback from eBay and Amazon into their support app.
Task creation by ticket threads
This feature helps allocate tasks to the people equipped with the knowledge and skills to handle them. For instance, if a task involves many technicalities, that kind of ticket is assigned to a group with the technical skills to handle it.
UVdesk has three pricing plans that you can choose based on the features you need to use. You can also choose to pay monthly or annually.
However, a discount is given to those who chose to pay on an annual basis. Below are the details of their three pricing packages.
Unlike Gorgias, UVdesk charges based on the number of agents. For instance, if you have eight agents, their Pro package will cost $88/month per agent.
It is only their free versions of the app that allows an unlimited number of agents, but its features are limited.
Re:amaze is another popular customer support platform you can use to interact with your customers from different platforms. This application also has some automation level that allows agents to automate common responses to reduce the amount of time they spend on each ticket.
Some of the cool features of this application include the following;
This feature allows your agents to interact with customers from your social apps, email, and SMS within one inbox. This integration makes it easy for the agents to respond to all customer inquiries without jumping from one app to another.
Some of the apps that integrate with this platform include; Facebook, Messenger, Instagram, Twitter, Mail, and SMS.
Automating responses with chatbots
Instead of responding to the same inquiries repeatedly, your agents can automate responses for such queries to reduce the amount of time spent handling each customer.
It also improves the user experience since customers can get the feedback they need within the shortest time possible.
This feature helps increase re-engagement on your different social platforms by using targeted push notifications for both browsers and mobile devices.
You can also add custom buttons on these notifications with a call-to-action message to give an idea to the customers what you want them to do.
Re:amaze has three pricing packages that you can choose from based on the features you need to integrate into your Shopify website.
Like UVdesk, Re:amaze also charges based on the number of agents you have on your support team. Below are the details of their pricing packages.
Besides the three main packages, re:amaze has starter packages that allow an unlimited number of agents.
With this package, you will be charged a flat rate of $59 per month, and all your agents will have access to the features under the basic package, but with a limit of 500 active conversations per month.
Zendesk is a customer support application that can be integrated into websites to improve the response time and quality of feedback that support agents give to customers.
It is a much more complex support platform than Gorgias, with a robust and less user-friendly interface for agents. Some of the key features of Zendesk include the following;
Zendesk has an integrated inbox where you can find messages from all your social accounts, email, and SMS. Having all these inboxes in one place makes it easier to promptly respond to all customer queries, ultimately boosting their user experience on your website.
Zendesk has tools that your agents can use to collaborate on certain issues that may not be easier to handle individually.
This improves the efficiency of your agents and the quality of feedback that customers get from your support. Putting all this together leads to a better user experience for your customers.
Zendesk has lots of automation tools that you can use to respond to repetitive inquiries. You can also create email templates that can automatically be sent to your prospects during sales campaigns.
With these tools, your support agents will have much more time to focus on tasks that require critical thinking since all the repetitive tasks can be taken care of.
Under their sales packages, they have three plans, as shown below. You can choose any of these plans based on the features you need to use and the number of agents you intend to deploy on your website.
If your team has multiple customer service agents, Zendesk can get expensive as it is based on a per/agent pricing model.
Customer.guru has four pricing plans, and each of these comes with a ten-day trial that you can use to decide whether the service is worth your money. Below are the details of what you will get from each of these plans.
Conclusion: Which One Is The Best Shopify Customer App?
I hope at the end of this article, you will get a detailed and complete idea of the popular Shopify customer apps that you must use to boost sales and get the most out of it.
In our opinion, if you are running a medium or small-sized business and wish to get amazing customer response apps at a cheaper price, the Gorgias is most recommended.
Do let us know further if you have any questions regarding the Best Shopify customer apps to increase customer retention and boost sales.