Essential VoIP Statistics You Should Be Aware of 2023

In this post, we will discuss VoIP Statistics 2023

The rapid expansion of the Voice over Internet Protocol (VoIP) market demonstrates how companies are changing how they connect with their consumers.

After all, VoIP allows you to interact with customers over the web rather than over the phone. As a consequence, it becomes a significantly more powerful means of communication, with the potential to shorten your sales cycle.

So, if you haven’t already, now would be the time to adopt a VoIP solution.

If you’re still not convinced, consider the following list of the key essential VoIP statistics to be aware of.

Stats on Lead Behavior

Because consumer behavior is changing, companies have begun to implement VoIP systems. Customers have increased standards and expectations, and the lengthy process of engaging with leads that were once sufficient will no longer be sufficient.

According to research, 32 percent of customers who phone a company don’t want to be kept on hold. Consider the opportunities you’re passing up because you’re keeping them waiting too long!

VoIP Statistics

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  • Consumers prefer phone conversations (62%), emails (46%), & live chat (37%), rather than self-service (14%), or bots (13 percent ). (Loyalty 360)
  • Phone conversations account for 92 percent of all client engagements.  (Salesforce)
  • If a customer is placed on hold for more than one minute, more than 60% of them will hang up. (Velaro)
  • Customers expect quick responses in 47% of cases (Loyalty 360).
  • Inside Sales reports that leads who are reached within 5 mins are nine times more likely to convert.
  • Lead conversions rise by 391 percent when you answer inside the first minute (Xoombi)

Statistics About The VoIP Market Share

  • By 2024, the VoIP services industry is forecasted to be worth $194.5 billion. (Market Research Persistence)
  • The VoIP sector in the United States is expected to generate $14 billion in sales by 2020. (IBISWorld)
  • Market revenues for cloud, hosted, and SaaS climbed from $492.2 million in the year 2019 to $810.0 million in the year 2020. (Source: DMG Consulting)
  • By 2025, the VoIP market is expected to increase at a rate of more than 15% for small and medium companies (SMBs). (GlobeNewswire)
  • VoIP is preferred by 11.36 percent of software buyers over any other sort of voice service. (Software Suggestions)
  • General VoIP data 12. To streamline contact with consumers, companies mostly invest in telephone (87 percent), email (77 percent), & text messaging (72 percent) technology. (Nextiva)
  • VoIP has resulted in a 20% increase in productivity for businesses. (Source: Harbor Networks)
  • The processing of phone conversations (67 percent), message management (63 percent), and remote work is the top three corporate duties that VoIP systems improve (57 percent ). (VoIP Spectrum)
  • The following are the major VoIP features that assist small businesses increase productivity: 77 percent use Find Me/Follow Me (also known as call forwarding). 65 percent use conference calling 58 percent of mobile users have accessibility to IP PBX (Public Branch Exchange) functions.


  • At least once a week, 16.8 percent of business employees use a smartphone to communicate at work. (Nextiva)
  • Sixty percent of mobile users have used Google’s click-to-call feature to contact a business immediately. (Google)
  • Owing to a communication breakdown, 83 percent of businesses lost a client, missed a crucial deadline, or fired an employee in 2019. (Nextiva)
  • By 2020, 33% of organizations will have lost a client owing to communication problems, up from 25% in 2016. (Nextiva)

Statistics on VoIP Adoption

20.61 percent of organizations are migrating to VoIP phone systems from traditional phone lines. (Blueface)

The following elements influence a buyer’s final buying decision when considering a VoIP business provider:

  • 69.5 percent reliability
  • 19 percent discount
  • Specifications: 5%
  • 4 percent flexibility
  • 2.5 percent scalability


  • Companies are abandoning traditional telecommunications and on-site phone networks in favor of Apps (e.g. Skype, Google Meet): 76 percent Cloud-based software (e.g. Novocall, Nextiva): 69 percent Smartphone service providers (e.g. AT&T, Verizon): 88 percent (Nextiva)
  • Auto attendants (57 percent) & automatic call distribution (29 percent) are popular features in VoIP software for small enterprises. (Software Advice) VoIP technology has already been adopted by 24.5% of enterprises. (Blueface)
  • VoIP systems are used by 31% of companies for their regular operations. (Multicom) SMS has already been implemented by 26.47 percent of small firms employing VoIP systems. (Telzio) Professionals use web-based voice services like VoIP systems or Unified Communications (UC) platforms in 27.69 percent of cases. (Nextiva)

Statistics on VoIP Cost Savings

  • After converting to a VoIP system, a company can save anywhere from 30% to 50% on average. (Telzio)
  • Small firms that employ VoIP will save around 90% on startup expenditures. (Startupanz)
  • Businesses save 50 percent to 75 percent on communication expenditures when implementing VoIP software. (Bullseye Telecommunications)
  • VoIP expenses are predicted to drop by as far as 5% each year. (Gartner)
  • Small firms that have moved to VoIP systems have saved up to 40 percent on local calls and 90 percent on international calls. (TechCo)
  • Each salesperson can save roughly 32 minutes per day by using VoIP. (Startupanz)

FAQ On VoIP Statistics

What percentage of people use a VoIP service?

At least 350 million consumers utilize VoIP services on a regular basis, according to estimates. However, just 31% of firms presently use a VoIP system, however this number may rise as service costs drop and need for remote work rises.

What are some of the drawbacks of VoIP?

One disadvantage of VoIP is that the communication is entirely reliant on internet access. A bad connection might also degrade the call's quality. Scammers and cybercriminals can also use VoIP services. Scam calls are estimated to account for 46% of all phone calls.

What are the largest VoIP providers?

There are about 1,000 VoIP companies in the United States, with many more in other countries. Microsoft (Teams & Skype), Nextiva, Zoom, GoTo Connect, Dialpad, 8x8 & RingCentral are some of the most well-known VoIP providers.

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Conclusion: VoIP Statistics 2023

VoIP adoption displays no signs of halting. We may expect VoIP services to emerge as one of the most significant communication operators in the sector as more consumers and businesses use this developing technology.


Alisia Emerson
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With over 15 years of expertise in personal branding, self-development, and financial literacy under her belt, Alisa has earned a reputation as an accomplished keynote speaker. She is also an expert on topics ranging from self-development, Business News to investment and gladly shares this knowledge with audiences through keynote speaking engagements as well as writing craft workshops for local writers' groups and book conferences. Out of her deep knowledge of writing craftsmanship, Alisa also offers online fiction courses to guide aspiring authors to reach success through story composition excellence.

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