Essential VoIP Statistics You Should Be Aware of 2023

• By 2024, the VoIP services industry is forecasted to be worth $194.5 billion. (Market Research Persistence)
• The VoIP sector in the United States is expected to generate $14 billion in sales by 2020. (IBISWorld)
• Market revenues for cloud, hosted, and SaaS climbed from $492.2 million in the year 2019 to $810.0 million in the year 2020. (Source: DMG Consulting)
• By 2025, the VoIP market is expected to increase at a rate of more than 15% for small and medium companies (SMBs). (GlobeNewswire)
• VoIP is preferred by 11.36 percent of software buyers over any other sort of voice service. (Software Suggestions)
• General VoIP data 12. To streamline contact with consumers, companies mostly invest in telephone (87 percent), email (77 percent), & text messaging (72 percent) technology. (Nextiva)
• VoIP has resulted in a 20% increase in productivity for businesses. (Source: Harbor Networks)
• The processing of phone conversations (67 percent), message management (63 percent), and remote work is the top three corporate duties that VoIP systems improve (57 percent ). (VoIP Spectrum)
• The following are the major VoIP features that assist small businesses increase productivity: 77 percent use Find Me/Follow Me (also known as call forwarding). 65 percent use conference calling 58 percent of mobile users have accessibility to IP PBX (Public Branch Exchange) functions.

(CISCO)

• At least once a week, 16.8 percent of business employees use a smartphone to communicate at work. (Nextiva)
• Sixty percent of mobile users have used Google’s click-to-call feature to contact a business immediately. (Google)
• Owing to a communication breakdown, 83 percent of businesses lost a client, missed a crucial deadline, or fired an employee in 2019. (Nextiva)
• By 2020, 33% of organizations will have lost a client owing to communication problems, up from 25% in 2016. (Nextiva)

Statistics on VoIP Adoption

20.61 percent of organizations are migrating to VoIP phone systems from traditional phone lines. (Blueface)

The following elements influence a buyer’s final buying decision when considering a VoIP business provider:

• 69.5 percent reliability
• 19 percent discount
• Specifications: 5%
• 4 percent flexibility
• 2.5 percent scalability

(Blueface)

• Companies are abandoning traditional telecommunications and on-site phone networks in favor of Apps (e.g. Skype, Google Meet): 76 percent Cloud-based software (e.g. Novocall, Nextiva): 69 percent Smartphone service providers (e.g. AT&T, Verizon): 88 percent (Nextiva)
• Auto attendants (57 percent) & automatic call distribution (29 percent) are popular features in VoIP software for small enterprises. (Software Advice) VoIP technology has already been adopted by 24.5% of enterprises. (Blueface)
• VoIP systems are used by 31% of companies for their regular operations. (Multicom) SMS has already been implemented by 26.47 percent of small firms employing VoIP systems. (Telzio) Professionals use web-based voice services like VoIP systems or Unified Communications (UC) platforms in 27.69 percent of cases. (Nextiva)

Statistics on VoIP Cost Savings

• After converting to a VoIP system, a company can save anywhere from 30% to 50% on average. (Telzio)
• Small firms that employ VoIP will save around 90% on startup expenditures. (Startupanz)
• Businesses save 50 percent to 75 percent on communication expenditures when implementing VoIP software. (Bullseye Telecommunications)
• VoIP expenses are predicted to drop by as far as 5% each year. (Gartner)
• Small firms that have moved to VoIP systems have saved up to 40 percent on local calls and 90 percent on international calls. (TechCo)
• Each salesperson can save roughly 32 minutes per day by using VoIP. (Startupanz)