Zoho Vs Pipedrive 2023: Which One Is The Best? (Top Pick)

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Zoho

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Pipedrive

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Pricing $8 $ 12.50
Best for

Zoho CRM, one of the most popular cloud-based CRM applications, was created with start-ups and small companies in mind. Its clients adore its user-friendliness, feature-richness, and affordability.

Pipedrive is on the list of the top CRM systems for small enterprises because it delivers many features at an affordable price. However, there are many restrictions on low-priced plans, and if you’re ready to pay for a premium plan, you’ll discover more excellent value.

Features
  • Calendar/Reminder System
  • Internal Chat Integration
  • Marketing Automation
  • Reporting & Analytics
  • You are enabled to communicate with your website customers
  • You can also interact with remote team members and get in
Pros/Advantags
  • Free plan is suitable for the essentials.
  • Gamification is an excellent approach to motivating sales team members to exert more effort.
  • Zia automates several of your chores.
  • The mobile application is loaded with helpful features.
  • Time is saved by automating certain processes.
  • Knowledgebase and Pipedrive Academy are valuable resources.
  • Simple to use pipeline constructor
  • Extremely simple to navigate platform
Cons
  • Customer support is not always straightforward to reach.
  • Not as suitable for more significant or more intricate enterprises (vs. small businesses)
Ease of Use

Zoho CRM is just so easy and intuitive, and it satisfied every one of our requirements. It saves a ton of time and really allows us to have smooth, quick interactions with customers, allowing to fit in more work per day.

Pipedrive is an extremely user-friendly tools

Value For Money

Zoho CRM continues to be a pick, providing superb value with easy-to-use marketing and reporting tools, versatile integrations, and an excellent user experience.

Pipedrive's pricing is much more straightforward than HubSpot's, consisting of four core price plans.

Customer Support

Customer support is not always straightforward to reach.

The customer service and the overall functionality of this product is terrible.

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Do you want to know which one is better between the two user-friendly CRM: Zoho Vs Pipedrive? If yes, you have visited a suitable site for that.

My analysis indicates that Zoho CRM is superior to Pipedrive in terms of functionality, customizability, and testing usability. According to my statistics, Zoho is the best CRM for small businesses because of its extensive capability across the sales, marketing, and customer service sectors.

While Zoho CRM is generally more sophisticated, Pipedrive has a niche with small enterprises that only emphasize sales. It is a tad pricey but offers competitive functionality and superior usability, making the user experience with online forms and chatbots fast and straightforward.

This article compares Pipedrive vs. Zoho CRM in terms of functionality, cost, customer care, and customizability so that you may make the best decision for your organization.

What Is Zoho CRM? 

Zoho CRM, one of the most popular cloud-based CRM applications, was created with start-ups and small companies in mind. Its clients adore its user-friendliness, feature-richness, and affordability.

This robust CRM software has enabled over 150,000 organizations in 180 countries to communicate with customers, convert more leads, and increase revenue. Most of Zoho CRM’s clients are consulting, technology, media, and real estate organizations that use CRM.

Zoho CRM: Zoho Vs Pipedrive

The objective of Zoho CRM is to assist organizations in “selling smarter, better, and quicker.” With automated tools and customer support, Zoho CRM can communicate with its clients smoothly and efficiently, regardless of where they are. The platform aims to facilitate company operations for all business owners.

Typically, sales teams must handle time-consuming operations such as organizing sales appointments, sending follow-up emails, and managing contacts.

Fortunately, Zoho CRM simplifies the sales process by automating it, allowing you to devote more time to acquiring and nurturing leads, completing transactions, and cultivating client connections.

Zoho CRM enables the automation of lead creation from several sources, such as conversations, social media, websites, and trade exhibitions. With lead scoring, you can deliver leads to the appropriate sales representatives and avoid missing out on great prospects.

Sales management is prioritizing, managing, and monitoring your pipeline’s deals. Zoho CRM delivers everything required to manage sales structures and transactions.

Contact management is a crucial feature of any CRM system. Zoho CRM enables users to add and manage contacts, prospects, leads, and accounts via various alternatives. Information may be obtained via an integrated social CRM platform, online companies, or manually.

Using a drag-and-drop builder, Zoho CRM enables you to tailor your data according to your business process. Putting this up right at the outset is essential, as it may enhance your productivity and guarantee that your team has the necessary information to meet sales goals.

 

What Is Pipedrive? 

By and for sales teams, Pipedrive is a cloud-based customer relationship management (CRM) application. Although there is no free plan, Pipedrive is reasonably priced. It is also simple to use and modify, making it an excellent option for many small enterprises.

Pipedrive is on the list of the top CRM systems for small enterprises because it delivers many features at an affordable price. However, there are many restrictions on low-priced plans, and if you’re ready to pay for a premium plan, you’ll discover more excellent value.

Pipedrive Overview: Zoho Vs Pipedrive

Pipedrive is a fully working CRM, but you may expand its capabilities with third-party applications. More than 275 third-party apps, including Zapier, Zoom, Calendly, and Leadfeeder, are compatible with your CRM.

The LeadBooster add-on for Pipedrive may be used to generate additional leads. It’s a suite of lead-generation tools for your website, including a chatbot, online forms, and a live chat option. A prospector tool is also available for locating outbound leads. The monthly cost is $32.50 if paid yearly.

Another add-on from Pipedrive is a web visitors tool that allows you to view the origin of a website visitor, such as the company they work for.

This is very useful for B2B companies. You will be able to determine their level of interest based on how they discovered your site and how long they stayed there. Based on an annual payment schedule, the monthly cost is $41.

Pipedrive’s capacity to be customized may be one of the primary reasons to join up, but remember that you’ll need a development team to leverage the API to build bespoke Pipedrive features. It is also important to note that Pipedrive is not a comprehensive CRM for the whole organization; it is designed for sales teams.

As long as your firm is just focused on structuring and simplifying sales funnels, Pipedrive may be a cost-effective and straightforward solution.

To expand the functionality, you will need a development team and API access to build bespoke features or interfaces with third-party applications for other teams, such as marketing and customer support.

Differences Between Zoho and Pipedrive

The primary distinctions between Pipedrive and Zoho are – 

Pipedrive has fewer choices for lead collection compared to Zoho.

Pipedrive does not provide additional services such as gamification, although Zoho does.

Pipedrive’s customer support is superior to Zoho’s, which may be a little slower to reply.

Pipedrive offers one mobile application, whereas Zoho has three.

Pipedrive provides modest automation to speed up procedures, while Zoho automates many activities using artificial intelligence.

Pipedrive’s platform is straightforward, but Zoho’s platform is quite convoluted.

Zoho Vs Pipedrive Comparison

Modular Capabilities:

When you think of a CRM, you probably just consider the management of sales data and activities. Nevertheless, some CRMs expand their native features to aid in other areas, including marketing, customer support management, and inventory management.

Pipedrive and Zoho CRM provide similar capabilities, although on a different scale, and solutions for managing sales-related data and the sales process that are roughly equivalent.

Regarding the remaining components, however, Zoho is better. For example, Zoho’s CRM includes marketing modules for designing and distributing bulk email campaigns.

In addition, it is possible to construct consumer marketing segments, implement Google advertisements, monitor social media activity, and enhance contact information via social media accounts. In addition, teams may provide comprehensive assistance for customer service situations and manage inventories, quotations, and bills.

Regarding Pipedrive, there are no tools for customer support management to accept, allocate, and handle client problems. In addition, the offered marketing tools are limited to executing email marketing campaigns utilizing CRM-stored templates.

However, Pipedrive has great quote management capabilities. With Smart Docs, users can effortlessly generate and submit signable proposals and contracts that include system-populated data.

Zoho CRM wins this category because it’s marketing, customer service, and inventory management modules provide a more comprehensive array of tools and capabilities.

Reporting & Analytics:

The reporting capabilities of a CRM enable sales managers to make operational changes and strategic choices based on the CRM’s performance and activity data. Both tools enable customers to produce customized reports for insights on deal progression, sales pipeline health, goal objectives, lead channels, and revenue projections.

Each CRM is also equipped with artificial intelligence (AI) technology that provides insights into chores that may be automated and where to focus next.

Each platform offers almost identical functionality, with the distinction that Zoho permits scheduled reporting, whereas Pipedrive does not.

Aside from that, differences are determined by product value and which plans to give the most for the lowest price. For example, the AI Sales Assistant and most reporting features are accessible under the Essentials package. On the other hand, the Enterprise plan of Zoho CRM does not have Zia and the majority of analytics tools.

Pipedrive wins this category because its Essentials package includes most of its analytics and reporting tools and the AI Sales Assistant tool for only $14.90 per user per month. Comparatively, Zoho CRM’s Enterprise subscription costs $40 per month per user to access most of these features.

Mobile Application:

A mobile CRM application enables you to access your CRM features from your phone while on the road, which is very useful for outside sales representatives who spend significant time with clients.

Both CRMs enable users to create, modify, and monitor deal and lead records on the mobile app and synchronize the data with the online application. In addition, they may make and track calls and see contact locations on a map to obtain instructions.

This category is a tie since the mobile versions of both CRMs provide essentially the same functionality.

Integration Capabilities:

Integrations provide customers access to extra CRM features and the capability to synchronize CRM data with other business productivity applications.

Pipedrive and Zoho CRM interact with hundreds of popular third-party applications, including Slack, Mailchimp, Facebook, and Trello, either directly or through Zapier. The primary distinction between platforms is the overall amount of tools and extensions offered by Zoho CRM, most of which are native software.

In addition to the CRM capabilities and external connectors, Zoho develops various tools with the same interface and user experience as its CRM.

Zoho Analytics delivers superior analytics on company data, while Zoho Desk is an omnichannel solution for customer interaction. All of them can connect to Zoho CRM to synchronize data in both directions and increase production capabilities.

Zoho CRM wins the integration category because it offers more third-party integration possibilities and an infinite number of native software tools. Still, both systems provide a variety of integration alternatives.

Best Customer Support:

Both CRM vendors provide abundant online resources, including help centers, tutorials, and user-to-user discussion boards. Pipedrive provides live chat and email support 24 hours a day, 7 days a week, and online phone help for Enterprise subscription customers.

Paid customers of Zoho CRM get access to phone and live chat assistance during typical business hours, 24/5 or 24/7, depending on their package, while all users have access to email support.

Zoho CRM wins the customer support category by a narrow margin due to its online resources and customer care channels. You might argue, however, that if a user chose 24/7 availability above the variety of channels, Pipedrive would be the superior alternative.

Most User-friendly:

Even though Zoho CRM is not an extremely complicated CRM system to use in general, based on my research and user feedback, it falls short compared to Pipedrive.

Zoho necessitates a higher level of technical expertise than Pipedrive, particularly when creating a new account, due to its robust collection of features and interface, including several buttons and navigational choices.

On the other hand, Pipedrive is acclaimed by its users for its usability. Each module is accessible through a basic menu sidebar with just a few buttons. The interface is more streamlined due to the usage of a simpler color scheme, clear and consistent text typefaces, and explicit instructions on how to utilize the features on each page.

Pipedrive wins the usability category due to the simplicity of account creation and system design, the cleaner layout, and the simple interface based on my assessment and evaluations from real users.

Most Affordable:

Pipedrive, which does not provide a free plan, begins at only $14.90 per user per month for 3,000 manageable deals and contact organizing capabilities.

It is also entirely scalable, with two-way email sync, configurable email templates, and video call scheduling available for as little as $24.90 per user each month. Advanced capabilities such as Smart Docs and contact timelines begin with the $49.90 / month Professional plan per user.

The free package for Zoho CRM allows up to three people to handle leads, sales, and tasks. After that, all paid plans cost less than what Pipedrive provides.

Paid plans begin at $14 per user per month for Standard plan features such as sales forecasting and custom data fields, and then increase to $23 per user per month for Google advertisements and inventory management tools. Even the Enterprise and Ultimate plans are affordable, enabling sophisticated customer support and segmentation.

Zoho CRM wins the pricing category because of the free plan availability and low-cost premium plans that enable organizations to expand their CRM to their requirements.

Zoho Vs Pipedrive: Customer Support

Pipedrive – 

The Pipedrive knowledge base contains articles, webinars, videos, and beginner guidelines. It also includes an active forum for other users. In addition, they provide Pipedrive Academy, a series of courses designed for those new to the platform; this is quite helpful for maximizing your usage of Pipedrive.

If you need help, you may communicate with them by live chat or email.

Zoho –

There are introductory articles and videos in Zoho’s beneficial knowledge base. They provide eBooks on a range of subjects and a forum where members may interact.

With helpful lessons and downloadable worksheets, Zoho Academy educates new users on how to maximize their platform usage.

Their support options vary by pricing package but include email help, live chat, and phone support. Users have commented that contacting customer support is not always simple, which is unfortunate.

Zoho Vs Pipedrive Pricing

Zoho CRM pricing

Zoho CRM offers a 15-day free trial for customers interested in evaluating the program before subscribing. No credit card is required, making it simple for customers to join and try the service. The CRM system is available in many bundles with varying degrees of functionality.

 

Pipedrive Pricing

Essential, Advanced, Professional, and Enterprise are the several price levels for Pipedrive’s products, payable monthly or yearly. Each software package has a free trial for people who want to evaluate the product. Pipedrive recommends the Professional edition since it has everything a company needs to boost collaboration and drive revenue.

Zoho Vs Pipedrive Pros and Cons

Zoho Pros

  • The free plan is suitable for the essentials.
  • Gamification is an excellent approach to motivating sales team members to exert more effort.
  • Zia automates several of your chores.
  • The mobile application is loaded with helpful features.
  • Excellent features for lead capture and management

Zoho Cons

  • Customer support is not always straightforward to reach.
  • The platform is not as visually appealing as Pipedrive and may be pretty perplexing.

Pipedrive Pros

  • Time is saved by automating certain processes.
  • Knowledgebase and Pipedrive Academy are valuable resources.
  • The smartphone application is easy to use.
  • Simple to use pipeline constructor
  • Extremely simple to navigate platform

Pipedrive Cons

  • Not as suitable for more significant or more intricate enterprises (vs. small businesses)
  • Regarding lead capture, Zoho lacks some of the most recent innovations.

FAQs On Zoho Vs Pipedrive 2023

Why is Zoho CRM better than others?

Zoho CRM has a variety of preconfigured dashboards and reports, and users may schedule reports. In addition to KPIs, Funnels, Target Meters, and Comparators, Zoho CRM provides in-depth monitoring of lead data and sales representatives' performance through additional analytics capabilities.

Is Zoho CRM user-friendly?

When you need to utilize CRM software on the move, the Zoho app enables you to do the majority of tasks possible on a laptop. The UI is user-friendly and does not overcomplicate anything. You may even work offline if there is no network connection available.

What is Zoho CRM best for?

Zoho CRM is a centralized repository that integrates your sales, marketing, and customer service operations and streamlines your processes, policies, and personnel on a single platform.

Is Pipedrive any good?

After considerable testing, Pipedrive CRM is, in my view, an excellent CRM system for small and medium-sized organizations. It includes all the functionality you need to manage your contacts, prospects easily, and sales, and its templates, group emails, and workflow automation will save you time.

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Conclusion: Zoho Vs Pipedrive 2023

My analysis indicates that Zoho CRM is superior to Pipedrive in most aspects, including functionality, customization, and usability.

The research indicates that Zoho CRM is the best CRM for small companies because its sales, marketing, and customer support functions are accessible at a lesser cost than those of other rivals.

Andy Thompson

Andy Thompson has been a freelance writer for a long while. She is a senior SEO and content marketing analyst at Digiexe, a digital marketing marketing agency specializing in content and data-driven SEO. She has more than seven years of experience in digital marketing & affiliate marketing too. She likes sharing her knowledge in a wide range of domains ranging from ecommerce, startups, social media marketing, make money online, affiliate marketing to human capital management, and much more. She has been writing for several authoritative SEO, Make Money Online & digital marketing blogs like : ImageStation, Newsmartwave, & Experthoot

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