Are you looking for an effective way to communicate with your customers and increase sales? If so, Omnisend might just be the solution you’re searching for.
Through our comprehensive eCommerce marketing automation platform, businesses around the world are able to send personalized emails, SMS messages, web push notifications and more.
In this post, we’ll answer some of the most frequently asked questions about Omnisend (FAQs on Omnisend) and provide further insight into how it can help improve customer engagement and boost sales. Let’s dive in!
FAQs related to Omnisend
🙌How do I cancel my Omnisend account?
You can directly contact the support team via mail and send a request of deleting your account. Your request will be processed within 48 hours then your account will be deleted.
🙋What can I create using Omnisend?
Omnisend offers you a comprehensive range of tools for creating lead capture forms, exit intent pop-ups, banners, and other types of web forms. They can be personalized in terms of appearance, place, and timing, among other things. You can also create landing pages and insert forms, which is particularly useful for social media retargeting. Unlike emails, you can remove the Omnisend logo from web forms, as discussed above.
🤩Can I integrate Omnisend with my WooCommerce store?
Omnisend is an excellent platform for creating email newsletters for online stores, especially those using Shopify, WooCommerce, BigCommerce, Magento, Drupal Commerce, OpenCart, or Volusion. Omnisend offers you to directly integrate with these platforms.
😮Does Omnisend allow me to follow up on the orders made through my store?
Yes! You'll have models for cross-selling, transactional communications, customer reactivation, and order follow-up in addition to abandoned cart automation. Omnisend’s automation features will help you save a lot of time and will almost certainly result in further conversions.
👌Can I perform Advanced tracking with Omnisend?
Not really! Despite the fact that the reports include a lot of information including the revenue generated during your campaigns, you won't be able to see which email clients your subscribers use or where they are located.
🤨What customer support options does Omnisend?
Omnisend offers assistance through email and live chat to its customers. However, before contacting Omnisend's customer support team, users are advised to first visit the Help Center for addressing their issues. You'll get a dedicated account manager whether you're a Pro or Enterprise customer. This is an easily accessible point of contact whose duty it is to make sure that all of your problems are quickly resolved.
😊Does Omniesend offer a Free Plan?
The free version of Omnisend only supports email and none of the other platforms. The Standard Package, the next tier up, contains SMS. The Standard Package costs $16 a month. To use the SMS feature, you must first purchase credits. That's pretty common for all SMS marketing channels, but Omnisend's isn't the most affordable.
😁Can I integrate with third-party apps?
Omnisend's selection of off-the-shelf eCommerce store integrations is unrivaled. That's a lot of no-code options, which makes it very easy to use Omnisend as a marketing tool on top of almost any store. They also offer an API that can be used to incorporate the service into personalized and bespoke tales. Omnisend is praised in particular for its Shopify integration, which extends well into the web. This makes sense, given Omnisend's aggressive pitch to woo MailChimp users who were disillusioned by the latter's breakup with Shopify and subsequent price hikes.
🙋♀️How is Omnisend’s email builder?
Omnisend has a nice, user-friendly email builder with a lot of default blocks and a lot of customization options. You can also save and reuse your custom models, which is convenient and time-saving. Although some reports (mostly from graphic designers and other design-focused professionals) claim that the advanced visual capabilities aren't as good as other alternatives, Omnisend has all you need in the vast majority of cases.
🤓How does Omnisend’s price compare with others?
The cost of sending an SMS via Omnisend is $0.015 US per message (1.5 cents). SMS messaging is available at $0.0129 US on CartsGuru (1.29 cents). When you look at it that way, it's not much of a difference, but it saves CartsGuru $21 per 10,000 SMS messages sent. We'll return to other limitations in Omnisend's SMS offering later, but for now, let's finish going through the channels available at each pricing tier.
💰Is Omnisend easy to use?
Omnisend is a simple program to use. Everything works smoothly and has a clean, modern UI design. The only minor annoyance is that you must first connect your store before you can accomplish anything.
😮What does Omniesend offer?
Omnisend has a number of built-in templates that you may use to personalise your emails. That's in addition to a slew of automation tools for sending emails and segmenting your database. Furthermore, the tool works in tandem with Facebook Messenger and SMS marketing initiatives. Omnisend also has extensive reporting capabilities. The platform's reporting capabilities include click maps and real-time dashboards, so you can rest assured that you'll have all the information you need to assess the performance of your campaigns.
🙋♂️Can I design engaging lead generation forms with Omnisend?
Omnisend also includes tools for creating interesting, persuasive, and effective lead generation forms. These are quite effective at increasing lead capture rates. There are many other types of forms to pick from, including Popups, Signup boxes, Wheel of Fortune style forms, and many others (all of which may be effortlessly integrated into marketing campaigns).
💰Is Omnisend good for email marketing?
Omnisend has a lot of email templates and an easy-to-use drag-and-drop email editor. This simplifies the process of creating professional-looking emails. When you combine this with Omnisend's product picker (covered before) and CTR-boosters like dynamic discount coupons and scratch cards, you'll be able to develop and send emails that your subscribers will want to engage with.
💡Does Omnisend offer Reporting and analytics?
The reporting options in Omnisend are built for in-depth campaign analysis, allowing you to delve down into the details. You may be confident that you can examine every component of your marketing effort to determine what is working and, more importantly, what needs to be improved. You may also create customised reports based on your sign-up forms to gain a better understanding of who your target audience is. You can learn about the languages spoken by your customers, their countries of origin, the devices they use to communicate with your brand, and so on.
👌Can I create multi-channel marketing campaigns?
You may use Omnisend to build and run marketing campaigns that cover a variety of channels, such as SMS, email, and, of course, social media. Needless to say, this helps you reach a wider audience. Users can also combine all of their social media and communications channels into a single process, making it much easier to automate and track multi-channel marketing campaigns.
🤨How can I automate marketing with Omnisend?
You may use Omnisend to determine where subscribers are in the customer journey and send them items that are relevant to their stage. Smart triggers can be used to ensure that the proper message is given to the right group of clients. Omnisend also has a number of pre-built marketing automation workflows. These are fantastic for making sure you're getting the most out of automation and saving you and your team time!
😁Does Omnisend support segmentation?
Yes! You can divide your email list into minor subdivisions using Omnisend's smart segmentation tool. These 'segments' could be based on your subscribers' demographics, purchasing behaviours, relationship with your business, and so on, allowing marketers to offer more targeted communications and, as a result, increase customer engagement.
🤷♀️Is Omnisend suitable for Ecommerce businesses?
Omnisend is an excellent option if you have an online store. It works with all major ecommerce platforms and provides unique features like a product picker, scratch cards, and gift boxes in the email editor. Product and Category Recommendation Reports assist you in identifying the clients most likely to purchase a given product.
😉Can I create email newsletters for Shopify using Omnisend?
Can Omnisend is an excellent email newsletter platform for online store owners, particularly those using Shopify, BigCommerce, WooCommerce, Magento, OpenCart, Drupal Commerce, or Volusion, because it offers a direct integration.
🤓Can I create registration forms and opt-in forms with Omnisend?
There are a few great templates to select from, but there aren't many. It would be slightly easier to edit the form if you could do it by dragging and dropping the items directly on the design. Once activated, the form is automatically added to your store.
🤑Are the Omnisend templates mobile responsive?
Across all plans, there are 18 mobile responsive templates. These are highly contemporary and are ideal for ecommerce. You can choose from a variety of themes that modify the colour palette of your email with a single click. You can also make your own HTML design by pasting or importing the code. This function is located under ‘store settings,' which I found to be a bit confusing.
🙋♂️Does Omnisend support email automation?
There are several automation workflow templates available. Omnisend's automations are especially useful for people who run online stores using Shopify. Triggers, filters, and conditions are all customizable, and automations can incorporate SMS and push notifications. A/B testing is also possible.
😆Is there List Management on Omnisend?
Contacts can be tagged to form lists. Simply remove the tag to remove them from the list. Unsubscribing a contact removes them from all lists. You can segment your data using a variety of filters, such as contact field requirements and behaviour (clicks, reads, purchases, etc). You may also create an automation to tag a contact when they take a specified action, such as visiting your pricing page or purchasing a product.
🙌Is Bounce Management supported by Omnisend?
Reports display hard bounces. If the same subscriber's email gets soft bounced three times in a row, Omnisend considers it a hard bounce and stops sending emails to that address.
🙋Can I have my own custom domain with Omnisend?
Users of the Pro and Enterprise Omnisend plans get free custom domains. For an additional $89, customers on the Standard plan can get this feature as an add-on.
🤨What are the benefits of using Omnisend?
Omnisend's contact automation builder is one of the most sophisticated and user-friendly I've seen. Furthermore, Omnisend is optimised for ecommerce, with improved Shopify connectors (and many other third party integrations). Better yet, you just pay for email SENDS, not subscriptions.
Conclusion- FAQs on Omnisend 2023
Omnisend is an excellent platform for business owners to build lasting relationships with their consumers.
The customizable features, support for multiple channels and platforms, and streamlined data analytics, make it a powerful customer engagement tool.
Using Omnisend will not only help drive sales but will also help to create loyalty among your customers.
I hope that our FAQs have been able to answer any questions you may have had on using Omnisend in your business.
If you are ready to go ahead and give Omnisend a try, take advantage of the wide range of communication features, and drive maximum engagement and sales with this robust e-commerce marketing tool.
Don’t forget; Omnisend has made it easy for savvy entrepreneurs like you to take their businesses to the next level. Try it out today and thank us later!