- Virtual Phone Numbers
- Business Text Messaging
- Business Call Forwarding
- Call Menu- Phone Tree
- Virtual Voice Mail Service
- Mobile Application
- Live Call Transfer
- Single Digit Extensions
- Toll Free & Local Numbers Available
- No Equipment to Purchase
- Forward & Route Calls Anywhere
- Stack Multiple Incoming Calls
- Make Calls Showing Your Talkroute Caller ID
- Limitations are there in the starter plans
- Customer support needs improvement
In this post, we have featured Talkroute Review 2020 that includes all the detailed insights about its pricing, features, functionality, and more. Let’s get started here.
Nowadays we can’t underestimate the importance of phone support in any kind of business if we want to build trust and give proper customer support. Offering phone support to your customers or visitors of your website matters the most when it is provided at the right moment.
Are you one of them who has recently started a business that requires phone support? Don’t worry you are in the right place as here we are going to introduce a Virtual Phone System for your business.
Using a Virtual Phone System you can provide quality customer support to your customers and visitors. This can really help you in building trust with your clients and customers.
Here comes Talkroute, a powerful and #1 Virtual Phone System, using this system you can easily get your business phone number.
Talkroute Review 2020: How it Works? (Reliable Virtual Phone System)
Talkroute is a powerful Virtual Phone System that can offer you a business phone number. Using this platform you can start receiving a call for your business today. It helps you in running your business simply by using your cell phones and landlines.
This platform also offers toll-free and local numbers and here you can also use your existing number. The best part is that here you don’t have to purchase any equipment as here you can use your existing cell phones and landline. This platform is trusted by more than 1000’s of awesome business just like yours.
Here this platform provides a local and toll-free number as here you can easily choose from a new local and toll-free number or you can also transfer your existing business numbers right to Talkroute. And the plus point is that here you can add any additional number anytime and anywhere.
Another pro of this platform is that here you will get extensions for everyone in your team. It doesn’t matter how many employees you have, whether you have 1 employee or 100 you can simply create Extensions out there for everyone in your team and departments.
Key Features of Talkroute
- Virtual Phone Numbers:
Using this platform you can easily get the perfect phone number for your business. You can easily get a local and tool-free number and also you can use your existing number. The vanity numbers are also available here. Just get a number that spells your company name or you want something extraordinary and memorable number for your callers, here with Talkroute you can easily get that.
- Business Text Messaging:
Now you can easily send & receive text messages, text-to-email notifications, and more simply by using your business number. If your customers are texting to your business number here with Talkroute you will know right when your customers send your business a text message. You will get text-to-email notification offer the ability to reply to incoming messages right from your email.
- Business Call Forwarding:
Now you can route your calls anywhere with the help of call forwarding. Simply use any of your devices to make calls on any phone and also here custom call forwarding is available so that you don’t have to worry about anything. You can also send all of your business calls right to any single cell phones or landline here Talkroute is the best option available out there.
- Call Menu- Phone Tree:
Just create departments and send calls to groups and individuals and also you can play special messages. Simply create departments and route your calls anywhere you wanted. This feature can help you in making sure that your call is actually forwarding to the right department like the sales and the support. And this call menu feature is also used as a directory right for your team members.
Here these extensions will make sure that your calls reach to your team members. You can create unlimited extensions and send calls to any phone. You can make use of single-digit, multiple-digit, and informational extension as well. There will be no expensive equipment to buy or install everything is fully automates.
- Virtual Voice Mail Service:
Simply stay connected even when you are unavailable. This platform offers services like voicemail-to-email. Here the Talkroute voicemail messages are converted right to audio files and sent via email. You can even separate voicemail messages right to audio files and sent via email. And also you can separate voicemail messages simply by adding boxes right with different email addresses.
- Mobile Application:
This tool also offers mobile apps in order to make outgoing calls, send and receive messages, and manage your business voicemail. You have the liberty to turn your smartphone right into a business line. Using the application you can easily show your Talkroute Caller ID.
- Live Call Transfer:
With the help of this feature, you can easily transfer calls to any phone, department, or extensions. You can use the easy to transfer codes and here Talkroute assigns transfer codes right to all of your phone numbers, extensions, menu options, and voice mailboxes as well.
- Call Stacking:
You can make use of this caller’s stay feature and here you callers will stay on hold right until you are available to answer. You can also receive multiple calls at the same time even if you’re running your business from a single phone. All of your callers will wait on hold until your phone becomes available to receive the next call.
- Call Reporting:
This tool offers call reporting where you can get detailed call paths, easy to use filters and export your data as well. You can also even track your incoming & outgoing calls. Here this tool provides you the date & time, duration along with the caller ID and status right for all incoming and outgoing calls.
How Talkroute Works?
The working of this software is very simple and you can easily get started with them. Let’s me tell you how this platform actually works.
STEP #1: Choose A Phone Number
Simply pick a new local business or a toll-free number or you have the option to choose your existing number as well. Right, when you choose a number of your choice then we’ll move to another step.
STEP #2: Create Your Extensions
Whether you have 1 employee or 100 you can simply create extensions for your business. You can create extensions for everyone on your team and that’s quite easy and straightforward.
STEP #3: Record or Upload Greeting
You can easily create and upload your own greetings to your customers. Here the customizable audio prompts can give you the ability to simply create a greeting, hold music, menu prompts, and more in a row.
STEP #4: Answer Call Anywhere
If you’re done with above of these steps you can simply start answering your calls. Here the call forwarding & routing lets you route calls to anywhere of your choice. You can just route your calls to your office, home or on the road simply.
Talkroute Review: Pricing Plans
Here the pricing plans are very simple and affordable. You can just try it for free as it offers the 7 Days Free trial opportunity to its users. Otherwise, they offer very flexible pricing plans for you can choose one of them according to your needs and requirements.
- Phone Number(s)
- Text Messaging
- Users & Permissions
- Call Forwarding
- Mobile Apps
- Call Stacking
- Custom Greetings
- 24/7 Email Support
2) Plus ($39/Month)
Everything in Basic Plan +
- Call Menu
- Single Digit Extensions
- Live Call Transfer
- Hours of Operation
- Call Blast
- Caller ID Name
- Chat Support
3) Pro ($59/Month)
Everything in Plus Plan +
- Multi-Digit Extensions
- Company Directory
- Scheduled Forwarding
- Voice Studio
- Phone Support
4) Enterprise ($99/Month)
Everything in Pro Plan +
- SLA & BAA
- Account Management
- Custom Integrations
- Priority Support
➡️How is Talkroute different from VoIP?
Talkroute and VoIP and two different platforms having different features. Tlkroute does not require an internet connection to operate whereas VoIP works with an internet connection to place and receive calls..
🚫Do I need to purchase any additional equipment or hardware?
No, you need not purchase any additional equipment. You can operate it with existing phones and devices only.
✅Does Talkroute work in Canada?
Talkroute works in both the countries Canada and the US.
✅Is Talkroute HIPAA Compliant?
Yes, HIPAA Compliant can be with few exceptions. But some features like text messaging and voicemail-to-email features are not configured yet.
Conclusion: Talkroute Review 2020
Talkroute is one of the reliable Virtual Phone System out there in the market. And if your business requires phone support then you should get started with Talkroute right away. Talkroute is more than just a Virtual Phone System and it offers various legitimate features that can help you in offering awesome customer support.
Talkroute also offers 7 Days Free Trial and if you’re new then I would suggest you simply get started with this free trial in order to get familiar with this platform.
We hope this post suits your purpose well. Feel free to tell us which platform you use in order to provide the customer support. Do share this post on all trending social media platforms like Facebook, Twitter, and LinkedIn.