- Multiple Brands / Products
- Self Service Portal
- Incident Management
- Customer Service and Support are outstanding
- Prices varies after 14 customers
Hey, are you looking for a reliable and trusted customer support software in order to help your customers in every way possible? If yes! then you are the right end. As here we’ll reveal a multichannel support software that will help you in delivering amazing customer support at an affordable price. Here comes Supportbench – one of the best and reliable customer support. In this post, we are going to give honest and trustworthy- Supportbench Review 2020.
Supportbench Review 2020: Is It Reliable Software?
What is Supportbench?
Supportbench is the multichannel support software that will help you in delivering the best class customer service. Basically, Supportbench will help you in delivering the amazing customer support that is especially easy and affordable.
Supportbench also provides agents one view of the incoming support requests right across all of the channels along with the case histories, articles and forum posts. Here agents can also create unique and personalized workflows. Supportbench will also offer the customizable SLAs that will really take time zone into the consideration like the workflow triggers that will ensure all the specific cases are sent to right person right in time.
Here agents can also associate knowledge base articles to cases simply by linking them during a search or when directly sending to the customers. It also provides scheduling and the task management features that will help all the organizations in order to manage the agents along with their caseloads. Supportbench also provides additional features that include the customer surveys, analytics along with liquid templates and notifications. Here all of the features will available right to the customers regardless of what plan they are currently following.
Key Features of Supportbench:
- Seamless Integration: This Software will easily integrate with many popular apps. Here it provides the Salesforce Integration, Social Media Integration, Jira Integration along with Slack Integration and the Rest API.
- Customizable Surveys/ NPS: Now you can easily find how your customers are thinking and how happy they are. Here Supportbench provides many survey templates that you can easily use straight out of the box or you can tailor it in order to fit your brand look and feel.
- Real-Time Analytics: The best part is that you will also get the real-time analytics. And it doesn’t matter whether it’s an agent, team or any global view dashboard helps you in order see what is happening across all the channels.
- Connected Communities: It will also empower both customers and the agents. Now you can build smart, self-service knowledge bases that will enable your customers in order to seek solutions to their inquiries. Here your agents you will agents will find information that will help them in order to assist customers.
- Built-In Scheduling Tools: You can easily manage the team manager calendars so you will never miss a follow-up, SLA or the service ticket. Here calendar types basically range from individual ones that agents can easily manage themselves to the global calendars that will everyone can view.
- Intuitive Case Management: Here a support ticketing system that will streamline all your team’s workflows. Here it will also let you automatically turn the emails, phone calls along with forums posts and the social media message into the case and manage them from one easy-to-use central hub.
Really, using Supportbench is simple and you can easily afford its services. Here, Supportbench level the playing fields right for the small and medium business simply by allowing them to leverage an enterprise-like feature set in order to provide the better support at a very affordable price.
Here, the Supportbench pricing model is based on per agent structure that will let all the companies easily pay for the accounts they actually want to use. Basically, Supportbench costs $20.00/monthly for each of the customers.
Note: Right after the first 14 agents here the cost per agent will automatically increase as your usage increase.
What to Read Next: Quick Links
Conclusion: Supportbench Review 2020
Supportbench is the next generation technology in order to keep all the customers happy. And this one is the multichannel service platform just for the entire market and here it will also empower your reps in order to solve all the issue quickly and completely. This is really affordable and fully featured whether its dynamic SLAs to the robust case management or anything else here everything you will get is outstanding.
Here it also offers all the companies the freedom to tailor all their support system right in the way they really want to work with. And after all when you will get your valued customers, now it’s your job to keep them. Supportbench basically offers the simplicity of the small business product right with the power of the complexity of an enterprise solution. They will also offer helpful support right for the users of its customers.
Jitendra Vaswani is the founder of SchemaNinja WordPress Plugin, prior to SchemaNinja he is the founder of big internet marketing blog BloggersIdeas.com & Digital Marketing Agency DigiExe. During his more than 6+yrs long expertise in Digital Marketing, Jitendra has been a marketing consultant, trainer, speaker and author of “Inside A Hustler’s Brain : In Pursuit of Financial Freedom” which has sold over 20,000 copies, worldwide. He has trained 3000+ digital marketing professionals till date and has been conducting Digital marketing workshops across the globe from 5+ yrs. His ultimate goal is to help people build businesses through digitization make them realize that dreams do come true if you stay driven. Check out his portfolio( jitendra.co). Find him on Linkedin, Twitter, & Facebook.