Customerly Review 2018: The Best-in-Class Customer Lifecycle Ever

Review
Summary
  • Review
  • Summary

9

Pricing

8

Features

9

Functionality

8

User-Friendly

8

Support

Pros

  • Offer a Live Chat easy to install
  • Forward Incoming email tickets
  • Add tags, triggered events
  • Welcome onboard series
  • e-Book funnels + nurturing
  • Insert video, social link, and HTML text
  • Template Builder highly customizable
  • Mobile SDKs for iOS, Android and React

Cons

  • Customer support needs improvement

 

Are you finding it difficult to maintain your customer service due to your scattered schedule?

We bring you Customerly, a live chat, and email onboarding solution to help you create genuine and lasting relationships with your customers.

Gone are those days when your customers would wait for your email answering their queries. It’s time to personalize your business relationship with every customer in a smart way and build the trust immediately when your customers require your help.

Customerly Review- Best in Class Customer Lifecycle Software

 

Customerly will help your business to improve your Customer Service, Create and send beautiful emails, automate your sales funnel and gather feedback. In this post, we have featured Customerly Review 2018 that includes all the detailed insights about its pricing, features, functionality and more. Let’s get started here. 

Customerly Review 2018: Is It Worth Your Money (Read Truth)

Highlight features

Help Desk with Live Chat

People are stuck to find a way to communicate with your customer support if they are having an issue with your solution.

This is why we believe Live Chat can help you to communicate faster with them and let them love the way you care.

  • Offer a Live Chat easy to install
  • Forward Incoming email tickets
  • Automatically manage email replies
  • Automatic Lead Profiling
  • Add tags, triggered events
  • Video chat and screen sharing
  • Unlimited team members
  • Create as many teams as you need
  • Assign conversations to the right team member
  • Assign automatically your incoming conversations
  • Canned Responses
  • Gif and emoji support
  • Screenshots and attachments included
  • Edit user attributes easily
  • Mobile Apps to reply on the go
  • Mobile SDKs for iOS, Android and React

Acquire

Welcoming your visitors on your website is a key aspect to start a conversation.

People love to being treated well. By welcoming them and ask a simple question can lead to a new customer asking for more information.

Businesses that are using Customerly Live Chat on their websites are getting up to 45% more conversions.

Convert

When you collect leads what’s the next step?

Giving them more information about your product. This is why you can easily build an email funnel to convert them. Thanks to Customerly Email module you will have the power to deliver unlimited emails to your segments.

Let’s talk about segments first.

How can I create a segment and why is so important?

Are you checking with your churning customers why they left you? Sometimes is so easy to recover a churning customer or even discover why they left and fix it as soon as possible.

Customerly allows you to create segment with any condition you want. For example, you can create a segment of customers that didn’t login into your platform for 60 days.

To do so, go to the Customer section and on the right sidebar just add your conditions and save it as a new segment.

Customerly Review- Data Insights

You create segments based on the following conditions:

  • Custom attributes
  • Tags
  • Events
  • Company attributes
  • Campaign results

Email Marketing

Did you launch a new feature and you want to notify all your customers without exporting data from Customerly? You can even create a personalized email with our template builder and send it.

Customerly Review-Email Marketing

Features for Email Marketing

  • Template Builder highly customizable
  • Include user attributes inside email and subject
  • Insert video, social link, and HTML text
  • Preview for all devices
  • Send to any segment
  • 10/10 deliverability score
  • Custom domain and SMTP
  • SPF and DKIM customizable
  • Open Rate, Click Rate, Unsubscribe Rate
  • Soft and Hard Bounce management

Automation

The best way for a business to grow is to automate some part of it so you can focus on what matter.

We help you to deliver the best message at the right time to the best customer. How?

Customerly automation is the most powerful tool to achieve this.

Imagine building a visual funnel where all the churning people will enter this automation with an entry point, the system will trigger automatically the first email and then you can verify with a condition node if they are back to your platform.

Customerly Review- Tool In Action

This is just an example, but you can build endless useful automation.

  • Welcome onboard series
  • Churning survey
  • Abandoned onboarding
  • In-app Tutorials
  • Sales Funnel
  • e-Book funnels + nurturing

We offer integrations to let you collect and share your data with:

  • LeadsBridge
  • Zapier
  • WordPress
  • Public API

Feedback

Now more than ever, as a business owner, you know that to grow you need feedback from your customers.

This is why in Customerly we help you to gather instant feedback from your users by running surveys inside the widget you installed on your website or app (in-app).

This brought more than 45% of response rate in just 72h to a business of ours.

Every answer is related to your customer so you can know who replied and what.

Customerly Review- Survey Editor

Example of surveys to run

  • Single product satisfaction
  • Product interest
  • Customer service satisfaction
  • Source of acquisition

Satisfaction

Choose an audience and run an automatic satisfaction survey. We will deliver it by email and instantly you will get tons of great feedback to grow. More important you will have a satisfaction index to see if you are really growing thanks to word of mouth.

Customerly Review- More Insights

To run a Satisfaction survey is easy:

  1. Choose an audience to deliver (eg. All active users for more than 30 days)
  2. Start
  3. Enjoy filterable results

How to get started with Customerly?

Once you have installed the Customerly code on your platform like Google Analytics you can immediately start collecting user data and automatically update them.

You can integrate Customerly in different ways:

  • Javascript
  • AngularJS
  • Mobile SDKs for iOS and Android, React
  • Public API
  • Zapier
  • LeadsBridge

Supported Languages for Live Chat

  • English
  • Italian
  • Romanian
  • Catalan
  • Spanish
  • German
  • Greek
  • French
  • Polish

Plans and Pricing

Customerly’s pricing has been divided across 3 different packages: Support, Email, and Feedback.

Customerly starts from €9/mo each module up to 1000 contacts. We call this plan Starter.

In the Starter plan, everything is included up to 1000 contacts.

The whole solution for the Starter plan will cost you less than a coffee per day. In fact, Customerly will cost you just €27 per month.

Then, when you grow, we have a plan for you named Growth. This plan is up to 10000 contacts and you will enjoy its cheap plan price.

The Support module for the Growth plan is just €29/mo.

Customerly Review- Support Pricing

The Marketing Automation module is €49/mo.

Customerly Review- Marketing Automation Pricing Plans

The Survey module is €29/mo.

Customerly Review- Survey Pricing Plans

You can check out Customerly pricing page here: https://www.customerly.io/en/pricing

Reviews from Capterra:

“I really liked the simplicity with which you can create the funnel of email marketing and start earning money soon”. Marco

“The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.”

“We’ve been using the customerly tool for a few months and we’re really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever.”

Quick Links:

Conclusion: Customerly Review 2018

Customerly is focused on our mission to help and inspire at least one billion people on earth.

Customerly helps 3000+ worldwide companies to acquire, automate and retain customers. SaaS Owners, Web Agencies, Marketers & Local Business uses Customerly every day.

If you wanted to acquire, automate and retain new customer then Customery is the best option you have got in the market. As it has flexible and affordable pricing plans and each plan comes with advanced features that will help you in generating more leads.

We hope this post, suits your purpose well. Feel free to drop your reviews about Customerly right in the comment section below. If you liked the post, then kindly share this post on all trending social media platforms like Facebook, Twitter, and LinkedIn.

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About Shubham Singh

Hey, Shubham Is Full-Time Blogger and SEO Geek, who loves to talk about SEO, WordPress, Blogging, and E-commerce on his blog GoTechBros. He believes in helping other in every way possible. Get In Touch With Him On : Twitter, Google +, Instagram

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