Freshdesk Messaging Review 2023 Features & Pricing (Coupon Save 20%)


Overall Verdict

Freshdesk Messaging (Formerly Freshchat) is a customer messaging software that can be used by any size business. It is for all devices, including the web, mobile, and social media apps. With this software you will be able to talk to your customers anywhere they are. You can also use it with traditional phone calls or email. Use Freshdesk Messaging (Formerly Freshchat) to change the way you interact with your customers and help your business grow.

Out of 10


  • Engage with proactive campaigns
  • Automate with bots and AI
  • Engage on web, mobile, and other social messengers
  • Connect with your customers on messaging channels like Whatsapp, Facebook or Telegram
  • Automated workflows & smart analytics
  • Clearbit Integration


  • Better pricing options needed
  • Team performance report can be improved


Price: $ 9.99

Live chat is one of the most important aspects for any software. It increases the customer’s trust and also the conversion rates in the sales. It helps you increase the profitability and get even more leads in quick time.

As an Internet marketer, we all know the importance of live chat and how it can effectively grow your business and get more leads. If you are looking to expand the business by using live chat software, Freshchat is one of the best software currently. It is a product of the popular Freshworks company.

Freshdesk Messaging Review

Bottom Line Upfront : Freshchat is a modern live chat software built to help acquire, engage, and support customers on web, mobile, or social messengers. You can easily connect with your customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc and Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions and hundreds of Marketplace Apps. TryFreshchat Free.

Table of Contents

Freshdesk Messaging (Formerly FreshChat)  Discount Coupon 2023: Up to 20% Off (30-day Free Trial)


FreshChat discount coupon codes

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Freshchat Reviews & Features 2023: Best Live Chat Software for Sales & Support

Freshdesk Messaging (Formerly Freshchat)  Overview  : What is Freshdesk Messaging (Formerly Freshchat)  used for?

Freshchat is a cloud-based messaging and hosting that has been introduced to meet the needs of the sales team of small as well as the large businesses. Freshchat helps you bring more conversions by bringing the chatting level to a whole new level.

It has been designed with a lot of benefits and key features that gives you more conversions and great customer experience. You will be given a number of channels through which you can reach your customers and engage with them.

Freshchat Live chat coupon codes

To improve the user experience, it uses the simple and intuitive dashboard where you can look for the customer’s history as well as manage the live campaigns.

Freshdesk Messaging (Formerly Freshchat) Product Features

  • Real-time chat software
  • Customer Engagement tools for website
  • Chatbot for websites
  • Custom Chat for Team Members
  • Tools to increase your sales

Chat widget: If you talk about quality live chat integrations then FreshChat is at par with its competition. It does provide options for sending and receiving attachments and emojis but doesn’t have all the features offered by its competitors.

Teams: You can assign conversations according to subjects, tasks and groups then, you can allot specific groups with relevant departments for seamless communications between teams.

Freshchat live chat features pricing

Routing Conversations: Using Freshchat automate your conversation routes and assign conversations to individual team members and groups while defining your rules. To use this feature the user needs to opt for the Estate Plan.

Predefined Office Hours: When your website is visited by visitors, you can set office hours along with messages informing your customers of the opening and closing time of your store or business.

Email inbox: Freshchat doesn’t provide an email inbox. Instead, you’ll need to purchase additional software (Freshdesk) from Freshworks. When you have the integration built with Freshdesk, you’ll have its email inbox functionality.

Intuitive User dashboard: Manage and track your conversions, how productive your services and products are, how are your team members and departments performing using the User-friendly dashboard offered by Freshchat. Other features included are social media integration management, website visitor’s information management, and analytics.

Custom bots: With Freshchat custom bots, you can build your own chatbot for customer retention and engagement.

Features of Freshchat in detailed

Freshchat live chat software

Create Multiple Channels

You can create multiple channels so as to differentiate your conversations based on the topic for the message such as the refunds, feedback, order confirmation, etc.

You can create a division between the two chat groups. One group may be that of the customer ’s feedback and the other one would be that of the refund. You can create other groups too accordingly.

If you have got a larger team of experts from different departments, create the channels and this way your customers can choose the particular channel. They will be redirected to the team of that particular channel.

Unlimited Contacts

Freshchat best review

Are you tired of accommodating the new contacts by deleting the old ones? With Freshchat, you can create unlimited contacts and add as many website visitors to it. Increase your website visitors with each new conversion.

Custom Views

Freshchat lets you filter the chats on the basis of the groups or the conversations that you are willing to open.  With the custom view box, your team member will only jump onto the conversations that are meant for them. You can create chat views by assigning to a specific group or the message channels.

Freshchat reviw live chat software


Web Messenger

The web messenger or the live chat box is too easy and user-friendly with everything on the board. Your customers can easily get access to the chat box with just a click. The web messenger box is quite easy and customizable.

A lot of live chat software lacks this feature. They do not have the chat history for the previous customer chats. Freshchat has the chat history of the customers that you have conversed with previously. Any team member can continue from the point where the previous one had left out so that work goes undisturbed.

Improve the user experience by using the media-rich chat. Your customers like to engage if they have access to send the images and emojis. Freshchat messenger box has the options to send images, emojis as well as the text with links.

Create a team profile for your team members. You can add the bio and add emojis to the profile so that the conversation sounds real.

Team Widget

Freshchat Features Review

The team widget makes your task even easier. No matter which app you use, you can chat directly to the website visitors. This team widget sits inside your CRM and helpdesk tools and you can chat to the visitors without switching the tabs.

Send Triggered Messages

Create the urgency or get more leads with the triggered messages. Send these messages at the right time and use these triggered messages to send the message at right time. Freshchat lets you make use of the events, segments and user properties to create the contextual messages.

In-app Campaigns

Use the In-app campaigns to create the engagements and communicate with customers inside your product – onboard new users with tutorials, receive feedback from existing users, drive feature adoption with announcements, and re-engage with lapsing users with customer success stories.


Set up the bots so that you don’t need your team to be online every time. Freshchat has an inbuilt chatbot that exchanges the pleasant messages and gets more leads with the messages and customized chats.

Freshchat live chat coupon codes with review

The bot keeps your customer engage into the chat so that you can get the time to get back and handles until you are offline. Create your bot and set the workflow so that your bot sounds emphatic and humble.

Create People Segmentation

Segment the people on the basis of geography, site navigation, product usage or other properties. You can use these segments to pick visitors before sending them the triggered messages or about any product. Experiment the people from this list and turn them into campaigns when assured.


Freshchat intelliassign coupon codes

IntelAssign is a really great and helpful feature for assigning the roles to your team members. This feature lets you assign the conversations based on the skill levels as well as the conversation load. You can set the team member inactive if idle for 15 minutes or a specific time. The settings box has got different skill levels as according to the team member’s skills; Beginner, Intermediate and Expert.

Create Groups

In the settings, go to the Group settings and streamline your customer support team. Assign the roles to your team members and divide the groups on the basis of the sales, customer and operations and also based on their skills or abilities.

These groups can be assigned to a particular channel or the conversations can be moved to a different group too. In the group, you can auto-assign the tasks and roles to the members based on the keywords and set the advance rules for it.

Mobile Support

Even if you haven’t got the desktop to handle your business, you can use the mobile app to help your customers. Freshchat app is perfectly designed for the team members so that they can stay in touch and handle customers using the mobile.

Freshchat Integrations

Freshchat integrates well with most of the apps that you use as the business platform. Freshchat is one of the most collaborative and integrative apps out of the Live chat software.

Freshchat promo and discunt codes

Facebook Messenger

If you have a business going on the Facebook Messenger, it integrates with your Freshchat software and brings all the conversations from the messenger to the Freshchat inbox. The Facebook Messenger works the same way as the freshchat messenger and you can re-route the team members according to the skills so that the conversations may quickly turn into sales.

Freshchat facebook


Freshdesk is a CRM software of the Freshworks. Freshchat is easily integrated with the Freshdesk as they belong to the same parent company.

On integration with Freshdesk, Freshchat web messenger box can be opened up inside the Freshdesk software so that you face no difficulty in switching the tabs. Manage groups and team members from a single platform. It even transports all your FAQs regarding the products inside the Freshchat messenger to save valuable time.


Zendesk is awesome CRM software that creates the tickets and helpful resources with ease. Convert your conversation on Freshchat into tickets using Zendesk and issue it when needed.


If you have Shopify as your E-comm platform, then integrate it your Shopify account with Freshchat. You just need to install the Freshchat into Shopify and thus handling the customers become easy. Send the triggered messages at the right time and increase your chances of conversion.


The most popular platform for blogging is the WordPress and Freshworks knows that well. Freshchat installs into the WordPress site and here you can manage all your customers. Send the proactive messages, encourage visitors to share your story and add FAQs, create the support tickets and make your customer support system automated.

FreshChat Pricing

Freshchat has got somewhat reasonable pricing as according to the services and features it has. There is a free plan for the users have just started and wish to play around. It gives a 30-Day free trial for all the users.


  • ₹0 per month
  • 10 team members
  • 10K Monthly Unique Visitors


  • ₹1,999/month/team member
  • 200K Monthly Unique Visitors


  • ₹1,899/month/team member
  • 200K Monthly Unique Visitors


  • ₹3,099/month/team member
  • 200K Monthly Unique Visitors


FreshChat review with free trial


However, you can save 20% if you choose yearly plan for the FreshChat.

Freshchat Customer Reviews :

Freshchat top customer reviews Freshchat reviews Freshchat customer reviews

Quick Links:


Pros and Cons of Freshchat


  • Intuitive Dashboard: The dashboard for the Freshchat is fairly easy to access. You can manage the messages, customers, campaigns and all other settings using the one dashboard.
  • Integrations: The best part about Freshchat is that it can integrate seamlessly with various apps that are primarily for your business. Whether you are using the Facebook Messenger or Shopify and WordPress, Slack or Freshdesk, each of these apps can be installed quickly.
  • Use of Bots: If your team or you are not available to receive customers, an automatic bot chat can handle the customers and engage them with few questions such as the email id which you can use to mail them.
  • Mobile friendly: Even if you are not available on the desktop, you can use the mobile app to stay in touch with your customers.
  • Self-Service: Create quick FAQs or generate the FAQs for all the products so that the customers don’t feel the need to contact the customer care help. The FAQs are available in multiple languages.


  • The pricing plans for the Freshchat are slightly expensive according to me as it offers the access to only one team member in all the three plans.
  • Support can be improved

Freshchat Best Alternatives

1) LiveAgent

Liveagen software

LiveAgent was started in 2004 as a software company. Later on, they started focusing on developing B2B applications to help and transform small to large scale businesses. LiveAgent set out to tackle the challenge of putting forth good communication tools for businesses as it seemed to be the need of the hour at that time. To create a seamless workflow and better communications between departments in companies, LiveAgent was created.

Some of LiveAgent’s business partners 

  • Forbes
  • Airbus
  • Nascar
  • University of Southern California
  • eSky
  • Slido

LiveAgent features 

  • A universal inbox for emails and chats that works better than different email and chat setups.
  • The ticket system is integrated so that all work and issues can be sorted more effectively.
  • A hybrid ticket system for your customers.
  • Manage your team’s workflow, work time, and the actions taken on the given tasks by them more effectively.
  • Assign tasks and tickets to team members and track record time of the resolve times more efficiently
  • Create internal notes for your teammates.
  • Manage your agents better.
  • Gather information on your employees and customers and manage the data better.
  • Spam filter for automatic actions against spams
  • Email templates for faster communications

2) Livechat

Livechat software

LiveChat started in the year 2002. Initially, the product was very simple, they focused on Customer Service and how a customer could put forth their communication to the company. In 2014, seeing the number of partners rise, LiveChat as a company went public in Warsaw Stock Exchange, and in just a year they had partnered with 10,000 companies that were using their product.

Some of LiveChat’s most valuable clients 

  • Ikea
  • LG
  • RyanAir
  • CBS
  • Nikon
  • Lexus
  • Virgin Australia
  • Atlassian
  • Veritiv

LiveChat offers great tools for businesses to engage with their customers better. 

  • Buttons: A chatbot with buttons to lead your customers to the most relevant FAQs to help them with your products and services
  • Instant Replies: Set up predefined replies for your customers to create better communication with your customers and website visitors.
  • Carousels and Cards: Create options for customers to update and share links and images on the chat for a better communication
    Moments: Options for your customers to schedule meetings and complete actions like reverts and payments

3) Zoho Sales IQ

Zohosales IQ

Zoho Sales IQ is a useful customer engagement tool that will help you in marketing, sales, customer support, assigning tasks to team members, and overall make communications better for your business. An all-in-one chat that can scale your business the right way, Zoho gives multiple options in terms of plans to help business owners decide.

Zoho Sales IQ can be customized as per your business, be it a travel business to a real-estate business. According to your requirements, build your Chat as per how you would like to engage with your customers and website visitors. It offers great tools to grow your Marketing, Sales, and Customer Support teams in providing great communications and services to your customers.

Integrate all your favorite apps to the Chat like Shopify, Google Analytics, and SalesForce to see better results. Zoho SalesIQ’s amazing mobile app gives your teams the power to carry their work and help their customers on the go.

Some of the trusted partners of Zoho SalesIQ 

  • Zee5
  • Mahindra
  • Signature Bank
  • Suzuki
  • Karvy
  • IIFL


FAQ’s Related to Freshchat Reviews

What does full access to Dashboard mean?

Full access to the dashboard means: Real-time insight into all account-related activities Summarized reports on your team’s performance Track the response time to all the tickets created Monitor your sales team’s conversion rates and lead management Understand your agent’s workload better to assign tasks accordingly There are two types of Dashboard views available in Freshchat based on your account plan: Basic and Advanced. Only Estate and Forest plan users have access to the Advanced dashboard.

Why are chats not auto-converted to tickets?

As you use Freshchat, you can create automated answers for your customers, this, in turn, helps your customers initially if the query is general and it is done by giving them answers to the most common FAQs for your products and services. If your chat is not accessible to your customer or somehow they missed your messages then emails are sent to them to ensure proper communication. The emails can be replied to so that when a ticket can be created if the query needs advanced help. To make the workload simpler it is always better to first let the auto chat bot resolve the query of the customer. If auto-tickets are created for each and every query or concern put out by customers then it will become really difficult for you to manage your business and clients.

How can I get Freshchat widget across all my websites/portals/products?

Freshchat offers you a single instance(account) across multiple websites. To do so, you will have to declare a unique site for each and every website you access while adding the Freshchat widget code to the websites. Usually, users ping you from these websites, each conversation/user from the different websites will be treated as a different user/conversation. Whereas, pages/sites with the same siteID will have common users/conversations.

When should I enable Priority Inbox?

This will totally depend on how you would like to approach your customers in relation to time and team management. For bulk queries of important product-related queries, a priority inbox will help you. The suggested option is that you identify your client conversations and then work on creating such inboxes. Priority Inbox will help you tackle a large number of conversations better by segregating and allotting the right customers with your agents and team members. This will in turn help you in reducing your revert times to the chats. If you have not more than 50 conversations a day then setting up priority inboxes would not be of great help to your business.

What if I don't want to pay by card?

You have the option of paying through Paypal. Freshchat also accepts offline payments. To avail of the offline payment option, your account must meet the following criteria: Be a paid plan Be annually billed Must have at least 15 agents The offline payment mode does not support active team member pricing. Chat with us or email [email protected] for more details. Check out our detailed billing guide or email us at [email protected].

What is MUV and how is it tracked?

MUV is an abbreviation for Monthly Unique Visitor. A monthly unique visitor is an individual user who visits or accesses your website within a period of thirty days. They could either be your potential leads or your clients who could be interested in your product or services offered by you. The unique visitors are determined by a cookie that lasts for a period of 1 year or until the users clear their browser cookies for websites. For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.

Will data collected by Custom Bots be synced in a CRM or other apps? Which apps will Custom Bots connect with?

The data will be created as a user property on Freshchat to further run campaigns or have personalized follow-up bot conversations(using placeholders) The data will be auto-uploaded on Freshsales CRM We will also support export to other CRMs listed on our marketplace in the future

How does Freshchat determine the display language of FAQs?

You can add your categories and FAQs in multiple languages for your customers and site visitors. For now, Freshchat is supporting around 30 languages. There is an option for the user to select their preferred language from the locality setting and then the correct language is displayed to them. For mobile uses, the location can be determined by the location setting access provided by the user. If the website is being used on a computer then Freschat automatically uses the location and suggests the languages that can be accessed by the customers or site visitors. This is only possible if you add and enable the languages from your admin dashboard. If this has not been done then only the primary language shall be visible to all your customers. .

Which conversations are marked as offline conversations?

A conversation will be marked as 'Offline' conversation when, It gets started (created or reopened) outside business hours through the Offline Experience flow. An ongoing conversation that has a follow-up message outside business hours will be marked as ‘offline’ conversations.

How can I make a set of FAQ categories visible exclusively on a specific page of my website?

By adding tags to the web pages you can provide access to FAQs accordingly. Once you create a new FAQ category and associate it with the right tags and set fresh parameters using the Freshchat dashboard, you can define the categories on different web pages for your customers and site visitors. To set tags to your web pages, check out our developers documentation FAQ customization on the official website forums.

Conclusion: Freshdesk Messaging (Formerly FreshChat) Review 2023 with FreshChat Discount Coupon

No Doubt, Freshchat is an awesome and one of the most advanced customer support software right now. It keeps on updating the software and adds new features to it. It has got some of the unique features lately which includes the Bot and IntelliAssign.

The biggest obstacle to us recommending you use Freshchat is that it means we’re also recommending that you use other Freshworks tools. This might be bad because if you love the tool, you won’t be able to change how much money you spend. If this doesn’t bother you, then there are some good things about using Freshchat. You can use it on many different platforms and get an upgrade for AI chatbots. The price point isn’t too high so it might not hurt if you decide to try it out.

The best part is that this live chat software is free at first with access to 10 team members. If you use Freshdesk Messaging discount coupon codes, your plans would get cheaper.

This was my detailed review of the Frehchat live chat software. If you have used the coupon and feel to give a feedback, please share with us in the comment box.

Andy Thompson
This author is verified on

Andy Thompson has been a freelance writer for a long while. She is a senior SEO and content marketing analyst at Digiexe, a digital marketing agency specializing in content and data-driven SEO. She has more than seven years of experience in digital marketing & affiliate marketing too. She likes sharing her knowledge in a wide range of domains ranging from e-commerce, startups, social media marketing, making money online, affiliate marketing to human capital management, and much more. She has been writing for several authoritative SEO, Make Money Online & digital marketing blogs like ImageStation.

Affiliate disclosure: In full transparency – some of the links on our website are affiliate links, if you use them to make a purchase we will earn a commission at no additional cost for you (none whatsoever!).

64 User Reviews on Freshchat

  1. Campaign setup might become confusing sometimes especially while linking with bots.

    Though the bot features are started recently, there is so much to catch up on compared to competitors.

    Searching for a conversation needs a lot of improvement. There is no option to filter by time and search. Also, the results that appear on the search bar don’t have the time attached to them.

  2. Freshdesk Messaging is innovative in terms of live chat integrations. It does have some features that are not present in its competitors, which makes it great for businesses who want automation without too many bells and whistles. Its simplicity can be a blessing in disguise since it doesn’t have distractions to prevent you from the task at hand. Whether you’re looking for simple or don’t want to fuss with live chat features that are pretty much superfluous, this would be the solution.

  3. Freshdesk Messaging is a stellar option if you talk about quality live chat integrations. It does offer options for sending and receiving attachments and emojis but is not equipped with all the features offered by its competition. And although Freshdesk is in some ways limited in its functionality, it’s still a great tool to buy in 2021.

  4. Freshdesk provides one of the best live chat integrations I’ve come across. It has plenty of other great features, but it doesn’t have everything that competitor Chatra does (who offers HD video conferencing and office hours). If you like having rules for your customer service questions, then make sure to set them up before using this product.

  5. FreshChat is a fresh, new system that replaces other clunky, outdated systems. If you’re looking for a go-to live chat integrator, look no further! It’s easy to fit the Freshchat software into your store and conversing with customers has never been easier. The app can be used through desktop or mobile devices and sends messages from your computer to your phone in seconds. Better yet, it allows sending attachments and emojis for truly customized conversations where words aren’t enough. Don’t waste any more time managing customer relations on email – switch over to Freshchat today!

  6. This program is amazing because it’s versatile and authentic. It’s perfect for small-time businesses that need a trustworthy partner to back them up, while also delivering the latest technology in live chat. The bot is relatively new so you won’t find all of your needs met through features but this company offers unmatched customer service

  7. I’ve been using this for a few weeks now and I’m pretty happy with it. The customer service is really helpful if you have questions, but once you get used to the system, it’s easy enough. It does everything automagically with a single click which saves a lot of time! You can scope out Freshchat from the screenshot below:
    -The chat box where shoppers & business owners can type in their queries about an order
    -Different tabs for different types of inquiries – see all my orders or just those that are pending?
    -Easy way to email someone based on what they’re asking about. Very user friendly!

  8. I’ve been using Freshchat over the course of 1-week. I use it for customer service for my business, and found that the AI works really well. It answers our customers needs very quickly, with a variety of responses to many different queries or issues. I also like how easy it was to set up this chatbot back in my Freshdesk account–I did not need any outside help at all!

  9. I’ve been a Freshdesk customer for some time now and it’s been great. I use the live chat features as well as their office hours to help me with newcomers questions that come in from across the world. The new messaging feature is nice although not as versatile as Zoho or Smartermail but then again, they don’t offer the same level of quality that FreshDesk does either which leads me to say it’s worth it if you can afford one of their lower-tier plans.

  10. This all-in-one tool is one of the best live chat software vendors that offer premium features for a low price. Freshdesk has given small businesses a chance at customer service without feeling like they are reaching their budget limit. It does have a limited attachment, emoji, and automated routing capabilities which can be improved in future updates.

  11. While I was working with the automation there were few hiccups when we worked on auto-assignment and auto-close of the chats when the queries were answered by the bot. And when the bot couldn’t answer the queries there was a problem – The chat used to reach a junk folder. Nonetheless, we could gradually troubleshoot along with the Freshchat support team and by making few other changes to the assignment and closing process.

  12. Freshchat can be found at the perfect time for business owners on a budget. If you’re not interested in spending hours and hours scripting, using chatbots save tons of time and money especially if your team is only one person or if they are out-of-town employees. The Freshchat dashboard is easy to access and includes all of its features in one place.

  13. I found that Freshdesk Messaging eliminated most of the time I used to spend handling customer messages. Running an eCommerce business, my days are already taken with juggling shipping orders and finding new products so when it came to managing unanswered messages in chats, it always seemed like a big hassle. We tried all different methods for handling this issue before finally landing on Freshdesk which streamlines everything into one dashboard. The best part is how seamlessly integrated it is-fresh chat integrates with Facebook Messenger, Shopify and WordPress (and pretty much any other major app). So if you don’t want to be bothered by chat notifications when you’re busy then just let your automatized bot boss handle things!

  14. It is a had been updated software with some new features. The best part about it, is that the price of this software is reasonable and affordable for everyone. I have never faced any problem after using Freshchat app because it works smoothly. I hope you too will love using it as much as am doing so right now.

  15. In the world of customer service, it’s hard to get a better assistant than what Freshchat can provide.
    My dashboard is clean and clear cut. At a glance, I know when my messages need replying to and how many customers are awaiting attention. An instant response button also pops up when someone needs my help so they don’t have to keep emailing me or leaving general inquiries on our messaging platform. The best part about all this information able at your fingertips is that you’ll never miss an important detail – who they were, their order number, lead scores from surveys you sent out – it’s all there! With this app on hand, no phone call goes unanswered or any question raised by a customer will go left unanswered either.

  16. Freshdesk Messaging is a fresh and innovative live chat software that is affordable, customer-oriented and easy to use. It’s a great app for shops looking to automate their workflow – you can send out automated messages on your website, assign conversations to individuals or groups, and have the chat handled from every device with Freshchat’s interface being compatible with both Windows & Mac computers as well as Android & iOS mobiles. In addition, pricing starts at just $5/month – making it an overall great deal!

  17. The dashboard for Freshchat is fairly easy to access. If you’re looking for a service that integrates seamlessly with other apps, then look no further! Webshop? No problem, it’s compatible with various apps such as Shopify and WordPress. One of the best features of Freshdesk is that as soon as new messages come in, an automatic bot can be set up to handle the customer and keep them engaged with few questions.

  18. Freshchat is the best thing for you which can give your customer service a whole new face. It has got some of the coolest features like Bot and IntelliAssign that make it really awesome.

  19. I can’t express how happy I am with this app! The tech support is the best tech support I’ve ever dealt with. They helped me download and figure out how to streamline my customers into a one-on, efficient chatbox. It’s so nice not having to log in and out of all those messaging apps anymore. The chatbox was really cool too – it made conversation feel human even if we weren’t available!

  20. It has a user-friendly design that looks like it belongs in the future. The tutorials are useful for figuring out how to get started and all of the reminders make me feel like this app is available if I need it. It’s nice to know that their response time is quick because when you’re not sure about something or can’t complete an action, you don’t want to wait around.

  21. This dashboard does everything. It has every feature you could hope for in one place. All of the most popular apps can be easily connected and chatting with your customers is a breeze. We all know Freshchat scans customer conversation to make valuable suggestions, but they also keep track of support tickets and email notifications too. You’ll never miss an important detail again!

  22. Freshdesk Messaging is fresh, sleek, and really high-tech. I’m not sure how it does it but the app integrates seamlessly with the rest of my systems which make it easy to use. I can get any message sent to me within seconds once it’s updated in the dashboard without having to wait for anything else.

  23. I’ll be the first to admit, I was a little hesitant when I heard about Freshchat. But after using it for a while now and getting the hang of things, it’s been really useful! You can manage everything from one dashboard which is super convenient if you have multiple businesses running at the same time. With integration with apps like Facebook Messenger and Shopify, Slack or Freshdesk – each of these apps can be installed quickly- your business will never miss out on an opportunity because you didn’t have enough time to check what happened during off-hours. Definitely recommend!

  24. Freshchat is the ideal tool for customer support. It provides strong usability with its simple UI and workflows that can be customized to suit different applications. By using Freshchat, you’ll never have to wait on hold again!

  25. Freshchat is way better than all the other customer support apps out there! One of my favorite features is that you can have a chat with a bot, which I find to be so smart and helpful. The IntelliAssign feature also allows me to tell Fresh Chat what operators should always help me when they come on shift. If you’re looking for an easy-to-use, customizable tool for your business or organization Freshchat will be perfect for you!

  26. I’m the proud user of the Freshchat self-service chatbot solution for my online store, but it can be difficult to use because I’m not really sure how it fits into my CRM system. The customer service representatives are very friendly and quick to respond. If there was better integration between Freshchat and all other features in Freshworks maybe I would buy it… but until then, I’ll keep looking at other help desk bots!

  27. Whoa! That’s the best customer service I have ever seen.

    I just called them and they got my problem fixed in a minute, it’s so awesome.

    It was free to learn, easy to use because you can help customers by your AI Agent from anywhere now which is amazing. It has been adjusting for bugs so much faster than other services I have tried.

  28. The Freshdesk Messaging allows you to save time when logging in and out of different Messenger apps by integrating them one chat at a time. The dashboard is easy to navigate, so managing your messages, customers, campaigns or settings are all available on it. If for any reason you can’t log into Freshchat (because like who does that?), then an automatic bot will handle the customer engagement with few questions!

  29. Freshchat is incredibly useful for the sales team. It’s one of those tools that you don’t know you need until you use it, then find yourself constantly thinking how impossible your life would be without it. Freshchat has made customer service more efficient, increased growth with continued conversions and reduced all kinds of metrics-driven headaches I never even thought possible. One benefit alone makes the price worth every penny: ChatDance. It can take a couple minutes just to figure out who’s chatting away on what channel and about what because everything happens so quickly! So having this tool tracks chats as they move from Facebook Messenger or Skype into Skydesk itself, saving me precious time and headspace so I can keep focused on my other needs at hand.

  30. After trying out Freshchat, I was blown away by the options and convenience it offers. No longer would hours pass between emails or desk visits to help line up a meeting. Using this product’s messaging system gives users the opportunity to have ongoing chats with whatever contact they choose from their list of contacts, all while being organized in one place!

    The user interface is easy enough to use following a short period of time setting everything up and experimenting with different features that it’ll be less than you can get done before lunchtime. There are tons of channels for chatting including voice, video chat, text message, email support and more. Not only does this help facilitate ongoing relationships outside of formal meetings once established but it helps provide instant responses for questions.

  31. I love how Freshdesk Messaging seamlessly integrates with my existing system and helps me boost sales conversions. My sales team has been so busy because of this app. I have been getting more chats from people coming back to the website since we’ve started using Freshchat. And it’s no wonder – it’s a really convenient, well-designed program that makes running a company easy for me even on mobile! Now I can take care of all my messages while driving or out for lunch without losing any time at work!
    I would definitely recommend it to everyone else if they’re looking for a way to increase their business’ productivity and customer service responsiveness too!

  32. Freshdesk’s messaging feature is one of the best live chat integrations I’ve used to date. Its clean, easy-to-use interface makes it optimal to interact with customers in real-time for better customer satisfaction and repeat business. My favourite features are the option to send and receive attachments, emojis, and polls within chats which has made responding to messages much easier than other big-name competitors allowing me more time for high priority tasks. The Estate Plan costs $5 per day but provides an abundance of customization options including assigning conversations routes, settings office hours for your store along setting out pre-chat messages informing your customers about when you’re open or closed.

  33. I do a lot of customer service chat and Freshchat made things so much easier. I spend more time helping people than looking up information because the UI is so simple to use. Plus, it’s easy to switch between multiple chats and keep track of contexts like internal notes and FAQs that help me provide great customer support really quickly

  34. Freshdesk Messaging is a cloud-based messaging tool initiated to make things easy for small and big-time businesses. Freshchat has been designed with features that help businesses get more conversions from customers by not only bringing the chatting level to a whole new level but also providing a great customer experience. I love Freshdesk Messaging for my business.

  35. I always appreciate finding a product that just works as intended. Freshchat is an example of this with its inviting UI and straightforward functionality. I think what makes it stand out from other products is the use of carefully crafted FAQs to answer any questions you have before you can engage with a customer service agent.

  36. Freshchat is a great chat service for any business that has online chatting as part of their system. The interface and workflows are easy to use and the customizable FAQs help clients quickly access information they need before reaching out. The ability to switch between conversations makes it efficient, so agents can meet all their client needs with ease.

  37. Freshchat has been the best customer support software we have used. They keep amping up their level of service and it’s such a delight to see new features constantly being added which is always useful for us as customers. The Bot feature has saved so much time because sometimes you just don’t want to talk on the phone, but with this bot all of that goes out of the window! Thank goodness they added IntelliAssign too because you can assign multiple chats at once making your busy days easier than ever before!

  38. I can switch between conversations and find all my recent chats so I don’t miss anything. It’s also easy to keep track of customer information and notes, with the Freshchat software having different tabs you can click to navigate seamlessly around your account. The provision of FAQs make it easier for me to get answers before engaging an agent – there are people who would rather do their own research instead of typing out a whole question. Along with the simplicity in UI which makes it extremely user-friendly, Freshchat feels very intuitive even if I haven’t used chat apps before.

  39. Freshchat is perfect for you if you’re finding it hard to keep up with your customer engagement. You can access Freshchat from any of your devices, and chat with a bot that will answer questions based on the use cases you need. It eliminates any confusion about which department to contact when chatting with customers, and sends them where they need to be for added efficiency. If they have trouble understanding what their buying path should be, though, this has no problems too! The customer service AI will guide them through the ordering process so nobody gets lost!

  40. Freshchat software is the perfect way to migrate your web traffic, help you keep in touch with customers, grow conversion rates and reduce customer churn. With an interface as simple as sending a message on WhatsApp or Facebook Messenger.
    This is a life-changing app. I was wasting my time on Messenger and WhatsApp, not anymore!

  41. I used Freshchat because I was looking for a chatbot to do customer service. They had all the features I needed and could switch between conversations quickly without losing track of any information, which is important when you’re trying to respond as a bunch of people who can’t talk at the same time.

  42. I’ve been working in customer service for over 10 years, and I love the idea of a chatbot. That said, Freshchat didn’t do what I wanted it to do. It seems like a good product if you only use Freshworks… but that isn’t me!

  43. Freshdesk has an excellent, very intuitive and dynamic interface, it is extremely easy to use, so you will not need professional knowledge to use it, it allows you to use real-time messaging, which brings with it many excellent functions and allows you to share files, Freshchat you can configure and customize it to suit your needs, Freshdesk has notifications that notify you when someone wants to start a chat with you, it has an excellent free trial that comes with incredible features.

  44. For those looking to move away from traditional customer service, the omnichannel enterprise SaaS provider Freshchat is an incredible tool. Quick easy access to help desk solutions, The Freshchat client bots are ingeniously built and designed with AI functionality that solve your problems without any attendant response. I used it for its customer assistance just once to retrieve my IP address information – how fast can self-help be?

  45. When I first heard about Freshchat, I scratched my head like you are. “An AI-driven chatbot?” I thought to myself. My skepticism turned into excitement when the API proudly reminded me that this was an omnichannel solution powered by machine learning technology. Sure enough, Freshchat was impressive in performance! Snapshots of text conversations were shown on the dashboard for easy reference if needed – but there’s no need to worry about training or time consuming processes because it’s self-service. No juggling between different chat platforms with one login anymore! What makes it even better is that it integrates seamlessly with all other underlying programs within Freshworks so you don’t have to rely on any anomalies trending through your system – just a seamless experience.

  46. The idea of maintaining active communication is to be able to access it when necessary, so implementing it on mobile phones is extremely necessary to increase our practicality when working, but we encountered certain difficulties when working with the mobile application, its interface is boring and slow, it does not flow as expected, it needs more updates to increase the efficiency that we maintain in the computer regarding communication and live chats.

  47. It’s easy when it should be. Freshchat is the most intuitive customer platform I’ve used, for offline and online companies alike. The different tabs help customers navigate through FAQs, messages with our reps, the option to find the right agent for them, or check email messages waiting in their inboxes. It’s perfect for quick chats about returns or shipping info as well as complex questions that span over weeks of support. They’re simple UI and workflows are amazing- just what you need without all those expensive teams of developers!

  48. Freshchat is user-friendly, easy to use software that aims to make customer service as simple as possible. Freshchat includes pre-written FAQs and interactive options which enhance the customer’s experience. The simplistic design of the software makes it an effortless program for any new agents or ones with little time on their hands. I have not encountered problems since installing this on my system, so it has been a great addition to our customer service efforts!

  49. Can’t believe I called customer service for this one, but they were just able to help me with my order details. You MUST be selectively deciding who can access which text-bots. These are good ones!

  50. Honestly, this is one of the worst customer service chat-bots I have ever seen. Freshchat self-assessed that because my company uses their version of the helpdesk system Freshworks for its online sales and marketing automation business systems, it could be beneficial to install their product without any other software. Not only was it useless but now I have no idea how much money they’ve drained out of my bank account each month since I installed this thing. Removing Freshchat might not save me any money or time, but maybe then at least some impressionable 20 year old working on a project will think twice before installing something like this again

  51. It’s a shame that most live chat software is disappointing, outdated and clunky. Sadly, the Freshchat product I’ve come to know over the past few months (I’m sorry it took me so long…) looks like an undertaking best left to experienced developers in order for you to take advantage of all its great features! The breadth of functionality this product delivers across platforms has been fantastic–best of all, your customer service teams will never be bored again because they can comfortably attend chats on their browsers (if customers are using WhatsApp or Apple Business Chat–choices soon will include Instagram Direct) without having to open up any complicated applications.

  52. I have been a Freshchat customer since 2014 and I am happy that the developers are constantly updating their features. This is one of the several customer support software available in the market but it’s unique because it is free to use for unlimited customers, has got an intuitive interface, provides chatbots which are helpful while providing customer service, allows selective IT management (I can turn off all notifications on my phone if I want) and also connects to your preferred CRM system – makes my life easy!

  53. Freshchat is a powerful messaging service that has been designed to help you bring more conversions and an excellent customer experience. It has many benefits and key features which will be of interest to all businesses. You’ll have a number of channels through which you can reach your customers, as well as engage with them on the chat platform. Give Freshchat a try today!

  54. Freshdesk Messaging delivers the best customer experience in the messaging world with advanced features like automated workflows and smart analytics. They offer customizable pricing where you can pick and choose which customization or integration they need. Be quick because Freshchat will make every conversation worth your time. I love Freshdesk Messaging for my business.

  55. I’ve gone through several live chat apps and Freshdesk is far and away from the best. With others, it’s very hard to find your previous conversations with someone – Freshchat does this well. It also emails them to you when they do something like “unsubscribe” which has been really helpful! Super easy to use, affordable plan upgrade (compared to other competitors). I can’t rave about this product enough!

  56. If you’re looking for better communication with your customers and more conversions, then Freshchat is perfect for you. It’s a SaaS solution that has been designed to meet the needs of small and large businesses alike. This messaging cloud hosting platform helps bring your chatting level up to a whole new creative clever customer experience. With channels such as chat, voice-mail and email notifications, it’ll make sure all your bases are covered. While it does take some time to learn how to use Freshchat effectively, once you do it’ll be second nature by the end of day one!

  57. Compatibility with native reaction applications could be improved since it often gives us problems, especially when we try to implement it via WhatsApp, it is not an aspect that would make us change the option and stop using FreshChat, but it is necessary that they can always improve these small details to offer a clean service, without negativities, even so, we are very satisfied with what we have obtained with this software.

  58. Freshchat is one of the most helpful software out there. It consistently updates their features, which makes it ever-more worth buying. One of my favorite parts about Freshchat is that you can chat with a bot if the problem’s too complicated for your support rep or just chat with them at any time to get that human interaction you need since everyone needs that now and then.

  59. Freshdesk Messaging is an excellent app making communication far more enjoyable. It does not matter where I am, as long as I have my phone with me, Freshchat always keeps me in the loop. Just a few taps and you can tell any of your team members exactly what’s going on from one spot too- that makes checking on the store a whole lot easier!

  60. I was always reluctant to try Freshchat since I didn’t want to have data from my business open on the marketplace, but after a friend told me that they could customise using specific keywords and chats out of their company address book it changed my mind. It’s really easy and fast and there isn’t any lag like many other free chat apps.

  61. Freshchat has excellent customer service. I especially enjoy the fact that there are so many channels to contact them on, including their online chat which is by far my favourite! They respond in a timely manner and always answer my questions. It’s refreshing when you can finally get answers from someone who knows what they’re doing.
    Freshdesk Messaging helps businesses in different industries, easily engage with potential customers quickly and efficiently. With useful features like team collaboration, guest access privileges, it’s the perfect marketing tool for your business success!

  62. The best part about Freshchat is the many options you have to create specific chat flows in your chatbox. You can view the screen of the user you are helping, the customer service is also extremely helpful too, they are willing to walk through anything you need their help with. Just overall the design layout of Freshchat is very welcoming and easy to use, I do not feel intimidated navigating the admin panels etc.

  63. I have been looking for a good way to work with customer service and sales in my business. Freshchat was introduced to me by a friend who said that it is the best messaging app I can find. After using this, I have found that just she was right! The features of this always keep me in constant touch with my customers and help them convert more often. Not only does it provide a great customer experience but also makes use of less space on our devices which helps us reach more people at one time.

  64. Chat is infinitely better with Freshchat!

    I’ve used this chat software for over a year now. It’s really easy to use, very intuitive. I can manage my customers on the go using Apple Business Chat or WhatsApp messenger which is both great options for people who have limited cell phone data plans because it doesn’t require wifi to access them. Another feature that I love about Freshchat is how it integrates with other features on the platform like Outlook, Zendesk or Jira so I don’t have to switch between screens constantly even though all of those would be classified as different apps (we currently use Freshdesk as well). My favourite thing about fresh chat though has got to be its excellent customer service.

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