Live chat is one of the most important aspects for any software. It increases the customer’s trust and also the conversion rates in the sales. It helps you increase the profitability and get even more leads in quick time.
As an Internet marketer, we all know the importance of live chat and how it can effectively grow your business and get more leads. If you are looking to expand the business by using live chat software, Freshchat is one of the best software currently. It is a product of the popular Freshworks company.
Freshchat Discount Coupon 2021: Up to 20% Off (30-day Free Trial)
Freshchat Reviews & Features 2021: Best Live Chat Software for Sales & Support
Freshchat is a cloud-based messaging and hosting that has been introduced to meet the needs of the sales team of small as well as the large businesses. Freshchat helps you bring more conversions by bringing the chatting level to a whole new level.
It has been designed with a lot of benefits and key features that gives you more conversions and great customer experience. You will be given a number of channels through which you can reach your customers and engage with them.
To improve the user experience, it uses the simple and intuitive dashboard where you can look for the customer’s history as well as manage the live campaigns.
Freshchat integrates well with most of the apps that you use as the business platform. Freshchat is one of the most collaborative and integrative apps out of the Live chat software.
- Facebook Messenger
If you have a business going on the Facebook Messenger, it integrates with your Freshchat software and brings all the conversations from the messenger to the Freshchat inbox. The Facebook Messenger works the same way as the freshchat messenger and you can re-route the team members according to the skills so that the conversations may quickly turn into sales.
Freshdesk is a CRM software of the Freshworks. Freshchat is easily integrated with the Freshdesk as they belong to the same parent company.
On integration with Freshdesk, Freshchat web messenger box can be opened up inside the Freshdesk software so that you face no difficulty in switching the tabs. Manage groups and team members from a single platform. It even transports all your FAQs regarding the products inside the Freshchat messenger to save valuable time.
Zendesk is awesome CRM software that creates the tickets and helpful resources with ease. Convert your conversation on Freshchat into tickets using Zendesk and issue it when needed.
If you have Shopify as your E-comm platform, then integrate it your Shopify account with Freshchat. You just need to install the Freshchat into Shopify and thus handling the customers become easy. Send the triggered messages at the right time and increase your chances of conversion.
The most popular platform for blogging is the WordPress and Freshworks knows that well. Freshchat installs into the WordPress site and here you can manage all your customers. Send the proactive messages, encourage visitors to share your story and add FAQs, create the support tickets and make your customer support system automated.
Freshchat Customer Reviews :
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Pros and Cons of Freshchat
- Intuitive Dashboard: The dashboard for the Freshchat is fairly easy to access. You can manage the messages, customers, campaigns and all other settings using the one dashboard.
- Integrations: The best part about Freshchat is that it can integrate seamlessly with various apps that are primarily for your business. Whether you are using the Facebook Messenger or Shopify and WordPress, Slack or Freshdesk, each of these apps can be installed quickly.
- Use of Bots: If your team or you are not available to receive customers, an automatic bot chat can handle the customers and engage them with few questions such as the email id which you can use to mail them.
- Mobile friendly: Even if you are not available on the desktop, you can use the mobile app to stay in touch with your customers.
- Self-Service: Create quick FAQs or generate the FAQs for all the products so that the customers don’t feel the need to contact the customer care help. The FAQs are available in multiple languages.
- The pricing plans for the Freshchat are slightly expensive according to me as it offers the access to only one team member in all the three plans.
- Support can be improved
FAQ’s Related to Freshchat Reviews
What does full access to Dashboard mean?
Full access to the dashboard means: Real-time insight into all account-related activities Summarized reports on your team’s performance Track the response time to all the tickets created Monitor your sales team’s conversion rates and lead management Understand your agent’s workload better to assign tasks accordingly There are two types of Dashboard views available in Freshchat based on your account plan: Basic and Advanced. Only Estate and Forest plan users have access to the Advanced dashboard.
Why are chats not auto-converted to tickets?
As you use Freshchat, you can create automated answers for your customers, this, in turn, helps your customers initially if the query is general and it is done by giving them answers to the most common FAQs for your products and services. If your chat is not accessible to your customer or somehow they missed your messages then emails are sent to them to ensure proper communication. The emails can be replied to so that when a ticket can be created if the query needs advanced help. To make the workload simpler it is always better to first let the auto chat bot resolve the query of the customer. If auto-tickets are created for each and every query or concern put out by customers then it will become really difficult for you to manage your business and clients.
How can I get Freshchat widget across all my websites/portals/products?
Freshchat offers you a single instance(account) across multiple websites. To do so, you will have to declare a unique site for each and every website you access while adding the Freshchat widget code to the websites. Usually, users ping you from these websites, each conversation/user from the different websites will be treated as a different user/conversation. Whereas, pages/sites with the same siteID will have common users/conversations.
When should I enable Priority Inbox?
This will totally depend on how you would like to approach your customers in relation to time and team management. For bulk queries of important product-related queries, a priority inbox will help you. The suggested option is that you identify your client conversations and then work on creating such inboxes. Priority Inbox will help you tackle a large number of conversations better by segregating and allotting the right customers with your agents and team members. This will in turn help you in reducing your revert times to the chats. If you have not more than 50 conversations a day then setting up priority inboxes would not be of great help to your business.
What if I don't want to pay by card?
You have the option of paying through Paypal. Freshchat also accepts offline payments. To avail of the offline payment option, your account must meet the following criteria: Be a paid plan Be annually billed Must have at least 15 agents The offline payment mode does not support active team member pricing. Chat with us or email [email protected] for more details. Check out our detailed billing guide or email us at [email protected]
What is MUV and how is it tracked?
MUV is an abbreviation for Monthly Unique Visitor. A monthly unique visitor is an individual user who visits or accesses your website within a period of thirty days. They could either be your potential leads or your clients who could be interested in your product or services offered by you. The unique visitors are determined by a cookie that lasts for a period of 1 year or until the users clear their browser cookies for websites. For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.
Will data collected by Custom Bots be synced in a CRM or other apps? Which apps will Custom Bots connect with?
The data will be created as a user property on Freshchat to further run campaigns or have personalized follow-up bot conversations(using placeholders) The data will be auto-uploaded on Freshsales CRM We will also support export to other CRMs listed on our marketplace in the future
How does Freshchat determine the display language of FAQs?
You can add your categories and FAQs in multiple languages for your customers and site visitors. For now, Freshchat is supporting around 30 languages. There is an option for the user to select their preferred language from the locality setting and then the correct language is displayed to them. For mobile uses, the location can be determined by the location setting access provided by the user. If the website is being used on a computer then Freschat automatically uses the location and suggests the languages that can be accessed by the customers or site visitors. This is only possible if you add and enable the languages from your admin dashboard. If this has not been done then only the primary language shall be visible to all your customers. .
Which conversations are marked as offline conversations?
A conversation will be marked as 'Offline' conversation when, It gets started (created or reopened) outside business hours through the Offline Experience flow. An ongoing conversation that has a follow-up message outside business hours will be marked as ‘offline’ conversations.
How can I make a set of FAQ categories visible exclusively on a specific page of my website?
By adding tags to the web pages you can provide access to FAQs accordingly. Once you create a new FAQ category and associate it with the right tags and set fresh parameters using the Freshchat dashboard, you can define the categories on different web pages for your customers and site visitors. To set tags to your web pages, check out our developers documentation FAQ customization on the official website forums.
Conclusion: FreshChat Review 2021 with FreshChat Discount Coupon
No Doubt, Freshchat is an awesome and one of the most advanced customer support software right now. It keeps on updating the software and adds new features to it. It has got some of the unique features lately which includes the Bot and IntelliAssign.
The best part is that this live chat software is free at first with access to 10 team members. If you use discount coupon codes, your plans would get cheaper.
This was my detailed review of the Frehchat live chat software. If you have used the coupon and feel to give a feedback, please share with us in the comment box.