Why Online Customer Service is Important For Business

As you work to build your online presence for your company, it is important to keep a few things in mind in order to provide the best customer service for your customers. You will need to focus your service efforts, showcase your social service center, listen carefully to your audience, and get to know who your consumers are.

One of the best ways to draw in your customers is by promoting that you are available to help through social media channels whenever they need.

This way, your business is open beyond normal hours and your customers can depend on you to help them solve any issues they may have. When you listen to your audience, you can anticipate needs and provide solutions before small problems escalate. There are many ways that you can take advantage of social media to stand out from your competition and genuinely connect with customers, which is why we have provided this helpful infographic.

Use it as a research tool to learn more about the changing nature of customer support online and see trends for how people are using social media to contact your business.


Designed by The Connection, a provider of call center services for Fortune 500 companies and medium-sized businesses. Based in the U.S., The Connection allows businesses and organizations to provide clear, professional call services to clients.

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About Jitendra Vaswani

Jitendra Vaswani is the founder of SchemaNinja WordPress Plugin, prior to SchemaNinja he is the founder of big internet marketing blog BloggersIdeas.com. During his more than 6+yrs long expertise in Digital Marketing, Jitendra has been a marketing consultant, trainer, speaker and author of “Inside A Hustler’s Brain : In Pursuit of Financial Freedom” which has sold over 20,000 copies, worldwide. He has trained 3000+ digital marketing professionals till date and has been conducting Digital marketing workshops across the globe from 5+ yrs. His ultimate goal is to help people build businesses through digitization make them realize that dreams do come true if you stay driven. Check out his portfolio( jitendra.co). Find him on Linkedin, Twitter, & Facebook.


  1. Customer Service is always important for all kind of business not only for online. As much as customer satisfaction more value for business. Nice infographic 🙂

    • Yes Julie Customer service is important for alll business. Better the customer service more the business. Customer satisfaction is very important

  2. Customer stratification is must for every business module if service provider can’t do that so they can’t survive in Market.

  3. Adam Methew

    Online customer service is one of the most important thing for eCommerce website. Its improve your website conversion and reduce bounce rate also when visitors visit your website online chat operators guide them properly.


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