Zoho SalesIQ is a software which helps you track your visitors and gives you an option to chat with them, it gives you tons of details like customer engagement, new vs returning customers, and sales opportunities. They also provide details of your website visitors like their location and site behavior, it can help you a lot with your market research and planning strategies to improve your product sales. You can personalize your chats, add a bio of the agents and make it more interactive.
Let’s take a look at some of Zoho SalesIQ features
Locate your visitors
Geolocation tracker can prove to be a very handy tool for you, it helps you in personalizing your conversation with your potential customer. It identifies the location of the visitor and on the basis of that it can change the language of your webpage, also you can add personalized offers and discounts targeting the location of the visitor.
Track your visitors footprint
You can also track the footprint of the visitor, it means you can track how your visitors are interacting on your website in real-time, you can track the source of traffic and affiliate link, SalesIQ also gives you the details about the engagement rate on each and every page of your website.
Details of returning customers
SalesIQ has a feature through which you can track your returning customers, knowing which customer visited your website multiple times can prove to be profitable, they are more likely to buy your products, next time they visit greet them with a personalized message, this will help you create a loyal customer base.
Live Chat Feature
SalesIQ probably has one of the best live chat software, they offer more than just a tool to talk to your customers, you can customize the Zoho SalesIQ widget to suit your website. You can set up a personalized welcome message, add your company’s logo and your agents name and picture.
Zoho SalesIQ has omitted the language barrier, now you won’t lose business because of language barriers. You can translate their message in English and reply them in their native language with the help of Zoho SalesIQ translator feature. This is the coolest feature I have seen, now you can spread your business all across the globe and create a customer base without any hassle.
Another cool feature of Zoho SalesIQ is that it lets you add a small bio of agents, you can add their areas of expertise and specialty, when a visitor lands on your page they can choose their favorite agent from the list to talk.
Pre built report
Zoho SalesIQ has an in built feature which summarizes your teams performance, details of the latest trends and lets you compare metrics. You can keep a track of your agents performance and progress, average response time, number of multiple chats VS amount of free time.
It also gives your agents and sales managers a platform to work together, your sales manager can guide the agents on the call and help them pitch better and increase the rate of conversion, they can also give their feedback to the agents and help them improve. I is more like giving an on job training to your agents.
Be online 24/7
Zoho SalesIQ supports Jabber/XMPP chat protocol, which gives you an option to integrate your phone with it and chat with your agents from anywhere, anytime. It is compatible with all operating system windows, Android, iOS, Blackberry. You don’t have to sit in front of your computer whole day.
Zoho SalesIQ offers 4 different plans, their free plan is ideal for small businesses and personal websites, there paid plan (basic plan) costs Rs 1140/ month and there enterprise plan which is ideal for big websites which costs Rs 7740 per month. All there plan comes with a free trial period, you don’t have to enter your card details in order to get the free trial.
If you are looking for an effective tool which can help you communicate with your customers without any problem than Zoho SalesIQ is the ideal choice, it not only lets you connect with your potential customers, but also provides you analytics and research details which will help you plan your strategies and improve your sales techniques. They have some amazing features like automatic translation, geo location, new and returning customer trackers, it is more than just a chatting software it gives you everything you need to make your online business a success.